P: Crash on launch Mac OS

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Explorer ,
Jan 02, 2022 Jan 02, 2022

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I am running teh latest in every way on my MacOS and All Adobe CC apps.

 

Every App is fine except LR Classic - I have tried every trouble shoot - uninstall reinstall etc.

 

I had this issue before and I trashed the preferences and it all seemed fine

Suddenly it all went downhill.

 

If EVERY other App Adobe and otherwise run just fine then logic would dictate that LR clearly has an issue.

 

 

LR version 11.1

MacOS 12.1

Mac Mini M1 : 16GB ram and 1TB SSD

 

Everyuthing is updated.

 

When launching LR vis the App icon in dock or by clicking on a catalogue direct the results are the same a whopping crash report. Which by the way I'll gladly post here if anyone know how to read it.

 

Thnak you all for any help/solutions.

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Adobe Employee , Jan 04, 2022 Jan 04, 2022
I was able to locate your report at this email. We have a bug filed for it already so I have cross-referenced your post to the existing bug.  Thank you for the additional informtion. 

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Explorer ,
Jan 02, 2022 Jan 02, 2022

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UPDATE: I installed older version 11.0.1 and it works just fine so it HAS to be an issue with 11.1 

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Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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Rikk,

 

I can't comment on the crash report, but there have been a number of posts to the forum since Monterey 12.1 was relased in which customers using LrC 11.1 on M1 and M1 Pro/Max have had to downgrade to 11.0.1 or 11.0 due to poor peformance or crashes.

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Explorer ,
Jan 03, 2022 Jan 03, 2022

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Ah yes I likely used a different email than my Adobe user ID email

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Explorer ,
Jan 03, 2022 Jan 03, 2022

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Now that's interesting. But yet no other Apps including Photoshop or Bridge have issues. Or any other apps on my system.

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Adobe Employee ,
Jan 03, 2022 Jan 03, 2022

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Could you share the crash report here? Or the email ID used to submit the same so we can track it. And did you submit the crash report on Adobe's crash report dialog?

Thanks for helping us to investigate the issue.

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Explorer ,
Jan 03, 2022 Jan 03, 2022

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Hi, Unfortunately to share the report I would have to re install 11.1 and replictae and I didn't even think of making a copy of the report.

However, I do not mind shariung the email I used to send the report.

 

<removed>

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Explorer ,
Jan 03, 2022 Jan 03, 2022

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If you still can't find the report I will update to 11.1 and replicate 

I can alwasy revery to 11.0.1 after that to continue working.

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Known Issue - adding existing bug information to thread. 
Set status to acknowledged.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Acknowledged

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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I was able to locate your report at this email. We have a bug filed for it already so I have cross-referenced your post to the existing bug. 

 

Thank you for the additional informtion. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Jan 04, 2022 Jan 04, 2022

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Thnak you and we'll keep an eye for any updates.

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