P: Crash when printing (10698660) updated

[Alan Cameron Photography]

Help required:

I get Lr crashes when I move an image to the print module in LR classic. 

2022 m1 max iMac studio with 32gb of ram. I noted that memory pressure was only at 40% at last occurrence.

I have reported via the submit crash report pop-up on numerous occasions with no reply, and the system check pop-up finds no fault within my system.

extract from the crash report>>

Process: Adobe Lightroom Classic [5066]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 14.0.1 (14.0.1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-10-27 16:50:27.7684 +0000
OS Version: macOS 14.7 (23H124)
Report Version: 12
Anonymous UUID: 6BC1FE9C-D164-90F3-6A59-95387E283444

Sleep/Wake UUID: C3527BE1-A19E-4F28-9F25-1754EEBC87DF

Time Awake Since Boot: 30000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000343e80190
Exception Codes: 0x0000000000000001, 0x0000000343e80190

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [5066]

VM Region Info: 0x343e80190 is not in any region. Bytes after previous region: 524689 Bytes before following region: 523888
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
MALLOC_TINY 343d00000-343e00000 [ 1024K] rw-/rwx SM=PRV
---> GAP OF 0x100000 BYTES
MALLOC_TINY 343f00000-344000000 [ 1024K] rw-/rwx SM=PRV

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread

[Rikk Flohr: Photography]

I was able to locate your crash report and have upleveled it to the Classic team.  Thank you for your report. 

[Alan Cameron Photography]

Rikk, are you any further along with solving this issue? It has now been a month since the report.

[MarkKellyPhoto.com]

This issue is persistent with my M1 Mac Studio. Crashing in print module and the page setup dialogue box no longer allows choosing a specific printer (mine are the Canon Pro-1000 and G-7000) has most of the common page sizes for printing are now missing. 

Help!

[Rikk Flohr: Photography]

Greetings all, 

A new update for Adobe Photography Products has been released.  The April updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for being so patient.

[Alan Cameron Photography]

Sorry to say Rikk, I installed the update, but issue still persists, intermittent crash when moving an image from develope module to print module.

...Alan

[Rikk Flohr: Photography]

Please make sure you send in fresh Crash Reports, and I will see if I can locate them.

I want to make sure the failure mode is the same as previously.  

[Alan Cameron Photography]

Yes crash report was logged within the last few hours.

[Rikk Flohr: Photography]

Issued new bug linked to latest crash report.