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P: Crash with the error message (7999204)

Community Beginner ,
Feb 11, 2023 Feb 11, 2023

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Lightroom classic has been incredibly unstable on my P14s Gen 3 (AMD).

My symptoms after editing or flicking through just a handful of photos:

  • Crash with the error message that reading the catalogue failed
  • Main UI stop updating, but second window still works

 

I've already sent so many bug reports, with the option to get permit getting contacted, but I hear nothing back. 

Lightroom ram usage 2.png

 

My best guess is that it overshoots the amount of video ram that's allocated. Even the Adobe info panel indicates >100% utilisation. Is it possible to manually reduce GPU RAM allocation? Or is that caused by another issue?

I'd greatly appreciate something that can help me stop these constant crashes.

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correct answers 1 Pinned Reply

Adobe Employee , Feb 11, 2023 Feb 11, 2023

I've located one of your crash reports and attached it to the reported bug.  Thank you for your report!

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Adobe Employee ,
Feb 11, 2023 Feb 11, 2023

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I've located one of your crash reports and attached it to the reported bug.  Thank you for your report!

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Community Beginner ,
Feb 11, 2023 Feb 11, 2023

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Thanks for the quick response on here. I'm surprised you work on the weekend.

 

One thing I did notice:

It crashes faster when I have Chrome running on a second monitor (I tend to listen to videos or Youtube music in the background). However, even without that, it can still give me issues. 

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