P: crashes after using auto lens correction

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Community Beginner ,
Jul 31, 2013 Jul 31, 2013

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Using the crop tool in the Develop module after using the auto Lens Correction tool will cause Lightroom to crash, if you try to rotate the photo to make it level.

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2017 Mar 22, 2017
This was fixed in Lightroom 5.3 or later

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Adobe Employee ,
Jul 31, 2013 Jul 31, 2013

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Hi Avelino,

I was not able to see this same issue. Here are my steps, let me know if you are doing anything differently:

1. Select an image.
2. Go to Develop.
3. In the Lens Correction Panel, click "Auto" in the Basic tab (in the Upright section).
4. Click on Crop.
5. Using the mouse, rotate the image. I tried rotating both clockwise and counterclockwise.

Thanks,
Becky

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Community Beginner ,
Jul 31, 2013 Jul 31, 2013

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Sorry, steps I've used:

1. Select Image
2. Go to Develop
3. In Lens Correction, choose "Constrain Crop" and then select Auto or Level
4. Click on Crop (because Auto or Level didn't quite nail it)
5. Use mouse, rotate image, spinning beach ball

OS X 10.8.4, Lightroom 5

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Community Beginner ,
Jul 31, 2013 Jul 31, 2013

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I have three diagnostic logs saved by OS X, if that helps.

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Adobe Employee ,
Jul 31, 2013 Jul 31, 2013

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Avelino, I have tried your steps several times, on OS X 10.8.4 and can't get the crash to happen. When the crash happens, can you follow the prompts to send the crash information to Adobe? We can take a look from there.

Thanks,
Becky

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Community Beginner ,
Jul 31, 2013 Jul 31, 2013

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I always follow the steps, but it sends the info to Apple, not Adobe.

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Adobe Employee ,
Jul 31, 2013 Jul 31, 2013

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Hi Avelino,

Although I have not been able to see this bug, someone else on the team was able to get it to happen, so we can work with his crash report. I'll post back if we need more information from you.

Thanks,
Becky

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Community Beginner ,
Jul 31, 2013 Jul 31, 2013

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It has only happened to me three times in about 40 days of editing, so it's not something that happens often. But I truly appreciate you all looking into it. Thanks so much!

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Adobe Employee ,
Mar 22, 2017 Mar 22, 2017

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LATEST
This was fixed in Lightroom 5.3 or later

Senior Product Manager - Customer Advocacy - Digital Imaging

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