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P: crashes on export of JPEG's

LEGEND ,
Oct 22, 2019 Oct 22, 2019

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Technical Information: Lightroom Classic Version 8.4.1
Operating on an Apple MacBook Pro 2016, 2.6 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz LPDDR3 With macOS Catalina 10.15

Description: Normally exporting jpeg's as I do, and it crashes for no reason. I have to foce quit the application and hard restart the computer for me to be able to boot Lightroom again. Very strange issue. My friend is having the same issue on his older MacBook. This is incredibly frustrating as I need to export many photos....

Bug Investigating
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macOS , Windows

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55 Comments
New Here ,
Aug 10, 2020 Aug 10, 2020

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Good idea, video attached. Not great quality on youtube, so I put the full sequence of actions here. Sequence is:

 insert SD card / launch LRC / import photos / develop / select all developed / right click & select export ... / click choose / create new dir / click create (or cancel) / LRC freezes. See video.

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LEGEND ,
Aug 10, 2020 Aug 10, 2020

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 Guy: can you export WITHOUT creating a "directory" first (most Mac users say "folder"). What if you create it in the Finder (in the correct location) first, then just select it with "Choose". If you find that creating it is the issue, it sounds like either a permissions issue, or directory damage, or a hardware issue with the device (external drive?) you're try to export to.

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New Here ,
Aug 10, 2020 Aug 10, 2020

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I use a fusion drive 1 TB internal to the iMac. Not external. Never had an issue with the sequence before until Catalina. Of course if I create the folder in finder before exporting there is no problem. But the point is that Catalina and LRC don’t work well together and something broke. It’s not the hw, it is a recent iMac 27. Quite a few people complain about this exporting issue on different forums. Thanks for your help Carlos. Perhaps Catalina has an issue with fusion drive...

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Adobe Employee ,
Aug 11, 2020 Aug 11, 2020

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Make sure you have grant Lightroom full permission to the parent folders where you are creating the new output folder. Check out https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html. There is likely some error condition happened when "Choosing" the new folder created.

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Done that already, full disk access and full file and folder access. Thanks.

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Adobe Employee ,
Aug 11, 2020 Aug 11, 2020

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That's odd. I tried to follow your sequence and I could not reproduce the issue. I am on macOS 10.15.1 and LrClassic 9.3.

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New Here ,
Aug 11, 2020 Aug 11, 2020

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It's on and off, in my case about 70% of the time it misbehaves. I have seen it on 10.15.5 and later. I'm currently on 10.15.6 and LRC 9.3. I upgraded to Catalina from Mohave quite late because I wanted to keep using Aperture which I dearly miss it. LRC is good (and faster)  except for this annoying exporting issue.

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New Here ,
Aug 14, 2020 Aug 14, 2020

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Somewhat of a good news... I found a workaround that works. Same sequence as before except that you select 'choose folder later" from the pull-down menu. No freeze-up anymore.  Clearly a bug in Aperture that did not exist before.

Thanks all for your help, I hope someone from Adobe LRC team is monitoring this forum to bring it back to Adobe.
Guy S.
 
RackMultipart202008143619711ko-a09677d4-0167-4ed7-984a-092bb29fd8ea-1004581951.png

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New Here ,
Sep 18, 2020 Sep 18, 2020

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I have the same problem - I upgraded to Mac OS Catlina and the problem persists. Lightroom crashes when exporting JPGS. Sometimes it works fine. Sometimes it crashes and quits. Sometimes it crashes the whole computer. 

 

Hardware diagnostics comes back fine. I did ONYX as well so I think permissions should be ok.

 

HELP!

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LEGEND ,
Sep 18, 2020 Sep 18, 2020

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Please copy and paste the first ten lines from the menu command Help > System Info.

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New Here ,
Sep 19, 2020 Sep 19, 2020

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Thanks!

 

Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]

License: Creative Cloud

Language setting: en-GB

Operating system: Mac OS 10

Version: 10.15.6 [19G2021]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.9 GHz

SqLite Version: 3.30.1

Built-in memory: 16,384.0 MB

Real memory available to Lightroom: 16,384.0 MB

Real memory used by Lightroom: 501.4 MB (3.0%)

Virtual memory used by Lightroom: 5,796.3 MB

Memory cache size: 55.6MB

Internal Camera Raw version: 12.4 [ 555 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 0MB / 8191MB (0%)

Camera Raw real memory: 0MB / 16384MB (0%)

Displays: 1) 3440x1440

 

Graphics Processor Info: 

Metal: AMD Radeon Pro 460

 

The battery was showing as needing a service, so I had it replaced. Also upgraded to latest OS Catalina - but no joy!

 

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LEGEND ,
Sep 19, 2020 Sep 19, 2020

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Peter, I strongly recommend you edit your post to remove the email address. (Click the three dots at the top right of the post.)

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New Here ,
Sep 19, 2020 Sep 19, 2020

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cheers John - now changed

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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"Sometimes it works fine. Sometimes it crashes and quits. Sometimes it crashes the whole computer."

 

This is some indication that you possibly have some hardware problem. Check your RAM memory and disk.

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New Here ,
Sep 21, 2020 Sep 21, 2020

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But how come nothing else crashes it? Other intensive apps don’t crash it 

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New Here ,
Sep 21, 2020 Sep 21, 2020

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How come nothing else crashes it - other intensive apps e.g photoshop don’t crash

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Does this shed any light?

 

Process:               Adobe Lightroom Classic [1161]

Path:                  /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic

Identifier:            com.adobe.LightroomClassicCC7

Version:               9.4 [202008061458-dbb2971e] (9.4)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Lightroom Classic [1161]

User ID:               501

 

Date/Time:             2020-09-22 16:21:14.883 +0100

OS Version:            Mac OS X 10.15.6 (19G2021)

Report Version:        12

Bridge OS Version:     3.0 (14Y908)

Anonymous UUID:        D660F80B-B5D0-8B24-79FA-DA06D27222C6

 

 

Time Awake Since Boot: 700 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

Exception Note:        EXC_CORPSE_NOTIFY

 

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [1161]

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.apple.CoreFoundation       0x00007fff3866c859 __CFRunLoopInsertionIndexInTimerArray + 27

1   ???                           000000000000000000 0 + 0

2   com.apple.CoreFoundation       0x00007fff3866c7f7 __CFRepositionTimerInMode + 109

3   com.apple.CoreFoundation       0x00007fff386be6c2 __CFRunLoopDoTimer + 1726

4   com.apple.CoreFoundation       0x00007fff386bde47 __CFRunLoopDoTimers + 322

5   com.apple.CoreFoundation       0x00007fff386a2bea __CFRunLoopRun + 1871

6   com.apple.CoreFoundation       0x00007fff386a1e3e CFRunLoopRunSpecific + 462

7   com.apple.HIToolbox           0x00007fff372ceabd RunCurrentEventLoopInMode + 292

8   com.apple.HIToolbox           0x00007fff372ce7d5 ReceiveNextEventCommon + 584

9   com.apple.HIToolbox           0x00007fff372ce579 _BlockUntilNextEventMatchingListInModeWithFilter + 64

10  com.apple.AppKit               0x00007fff35914039 _DPSNextEvent + 883

11  com.apple.AppKit               0x00007fff35912880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352

12  com.apple.AppKit               0x00007fff3590458e -[NSApplication run] + 658

13  com.apple.AppKit               0x00007fff358d6396 NSApplicationMain + 777

14  com.adobe.LightroomClassicCC7 0x00000001030ef33a main + 1546

15  libdyld.dylib                 0x00007fff72710cc9 start + 1

 

Thread 1:: Worker Thread Dispatcher

0   libsystem_kernel.dylib         0x00007fff72854882 __psynch_cvwait + 10

1   libsystem_pthread.dylib       0x00007fff72915425 _pthread_cond_wait + 698

2   com.adobe.ag.kernel           0x00000001035ea26f AgConditionLock_wait + 40

3   com.adobe.ag.kernel           0x00000001035d1e83 AgTransitQueue_dequeueToLuaState + 112

4   com.adobe.ag.kernel           0x00000001035d28d1 0x1035b1000 + 137425

5   com.adobe.ag.kernel           0x00000001035bb363 0x1035b1000 + 41827

6   com.adobe.ag.kernel           0x00000001035ca0c2 0x1035b1000 + 102594

7   com.adobe.ag.kernel           0x00000001035bb7a2 0x1035b1000 + 42914

8   com.adobe.ag.kernel           0x00000001035b35c7 lua_call + 39

9   com.adobe.ag.substrate         0x00000001037339cd AgLua_callWithAutoReleasePool + 76

10  com.adobe.ag.kernel           0x00000001035bb363 0x1035b1000 + 41827

11  com.adobe.ag.kernel           0x00000001035ca0c2 0x1035b1000 + 102594

12  com.adobe.ag.kernel           0x00000001035bb7a2 0x1035b1000 + 42914

13  com.adobe.ag.kernel           0x00000001035baebb 0x1035b1000 +

 

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Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

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John we do have a bug open for this and should have a fix in a future update. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Sep 23, 2020 Sep 23, 2020

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Excellent.  I don't think the new platform has a way to indicate a bug has been "acknowledged", as the old one did?

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Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

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We're working on seeing if that function and our settings can be restored.

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LEGEND ,
Sep 26, 2020 Sep 26, 2020

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I too am having freezing issues when trying to export to jpg: It stops functioning and I have to force quit LR and start the app again. I have a Macbook Pro and upgraded to Catalina when it first came out.  The freezing is intermittent and it requires me to start the app up again and slide in the Ircat on to the app to complete the export.

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LEGEND ,
Oct 04, 2020 Oct 04, 2020

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I had this issue started today. It was still functional and able to export a few days ago. Now I am getting crush every time the export function proceeds and Adobe bug report window pop-up every time. Please assist to resolve this issue. Thank you!

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LEGEND ,
Oct 25, 2020 Oct 25, 2020

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I have the same issue.  Lightroom Classic freezes on the export window apparently randomly when I export jpegs and I have to force quit and restart Lightroom.  It's becoming a real problem.  I have just upgraded to the latest version of Lightroom and am running Catalina 10.15.7 on my iMac. 

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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*nikone  Checke Preferences>Performance: Do you have your GPU turned on or off? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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