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31

P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

Participant ,
Oct 25, 2020 Oct 25, 2020

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Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Bug Fixed
TOPICS
macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Dec 08, 2020 Dec 08, 2020

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

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166 Comments
Participant ,
Oct 29, 2020 Oct 29, 2020

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Thanks but it's impossible to see what you are doing or just what your point is.  Anyway you can make a link so we can see the video in full size. 

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Participant ,
Oct 29, 2020 Oct 29, 2020

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@Rikk there are a lot of us and we hope you can get it fixed right away.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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@Rikk 

Why not let everyone know  instead of people  spending so much wasted time and effort trying to solve for it with solutions that do not work . I don't see this issue being  published anywhere else on your blogs or websites won't more and more people  soon have this issue?

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New Here ,
Oct 29, 2020 Oct 29, 2020

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I have exactly the same issue on my Mac.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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If you use a Mac select "Apple" .

On next screen you can select the server you want to use.

I was able to send mail.

But, issue certainly needs to be fixed ASAP.

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Participant ,
Oct 29, 2020 Oct 29, 2020

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We most hope that Adobe, in their infinite wisdom sees this a something worth repairing.  

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Hello,

There are also some great people on Kelby One community who have been trying to help me it appears to be only Apple related ? Is everyone on here who is having a problem on a Mac?

“Unfortunately, it does seem to be a Mac only bug as it relates to sending via email from LrC. I can reproduce Lance’s issue on my Mac.”

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Participant ,
Oct 29, 2020 Oct 29, 2020

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Interesting--although on some of the other LR Forums it seems to be more of a universal issue.  

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LEGEND ,
Oct 30, 2020 Oct 30, 2020

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Same here!  Updated 2 days ago and get exact message when exporting to email.  Using Lightroom classic. 

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Explorer ,
Oct 30, 2020 Oct 30, 2020

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@lancejI  I have a problem embedding photos on a PC, running Windows 10.  It will not embed in a gmail account.  I can choose Outlook Mail and it works, but only as an attachment.

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LEGEND ,
Oct 30, 2020 Oct 30, 2020

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Hi, I'm also having the same issue after updating to LR 10.0.

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New Here ,
Oct 30, 2020 Oct 30, 2020

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Michael hello,

I am wrong person to ask anything technical regarding Adobe. I am in same situation as you, if misery loves company 'welcome.'

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New Here ,
Oct 30, 2020 Oct 30, 2020

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Michael hello,

I am wrong person to ask anything technical regarding Adobe. I am in same situation as you, if misery loves company 'welcome.'

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Community Beginner ,
Oct 31, 2020 Oct 31, 2020

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@Rikk , the same problem, hope you solve the problem soon! Jan Harm

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Participant ,
Oct 31, 2020 Oct 31, 2020

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After being on a chat with an Adobe person, their solution was to roll back to the previous version.  I told them that that was not an option,  So, they either don't care, or don't have the fix yet figured out.  Seems to be a lot of us with this same problem, so hopefully they will come up with a solution.  Until then.................Adobe has closed the Customer Care case.

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Participant ,
Oct 31, 2020 Oct 31, 2020

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@joe_hudspeth yes Joe, but at least they didn't make you jump through hoops before admitting that the only answer was to roll back.  I wont roll back, but I'm might roll off the Adobe platform.

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Contributor ,
Nov 01, 2020 Nov 01, 2020

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ScreenShot20201101at4.50.26PM-c0c34c90-c929-4012-95a3-2f0422809615-204715127.jpg

I can't get the Email Photo... from the File Menu command to work. See the error message in my screenshot. Thanks in advance for any ideas.

Steve Gandy
Photographer - Instructor
stevegandy.com

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Engaged ,
Nov 01, 2020 Nov 01, 2020

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Works as expected on my Windows 10 machine.

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New Here ,
Nov 03, 2020 Nov 03, 2020

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any updates or solutions.  

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New Here ,
Nov 03, 2020 Nov 03, 2020

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@Rikk any updates?  this has been going on for awhile.

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Participant ,
Nov 03, 2020 Nov 03, 2020

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@rafsax  Adobe told me their solution right now was to roll back to the last version.  Not an option for me.  I have also discovered that when building a slide show, music cannot be added.  Again something new since this update.  So as far as I am concerned, the answer is no, there are no solutions yet.

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Thank you for responding.  How do you even roll back to the previous version. It won’t allow me to do that. Ugh. 

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Participant ,
Nov 03, 2020 Nov 03, 2020

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Go into the Creative Cloud---it will show you your installed apps.  Then find LRC and click on the small dots on the right--choose more actions/other versions--just go back to the last one before 10 and install.  I think it was 9.4.  

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Explorer ,
Nov 03, 2020 Nov 03, 2020

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No three dots on mine, just an Open icon.

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Participant ,
Nov 03, 2020 Nov 03, 2020

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Here is a screen shot of mine:
ScreenShot20201103at2.16.44PM-9d5872e7-a8df-47c7-a3ef-f87fc5339304-1100138387.png
 

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