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P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

Participant ,
Oct 25, 2020 Oct 25, 2020

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Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Bug Fixed
TOPICS
macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Dec 08, 2020 Dec 08, 2020

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

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166 Comments
New Here ,
Dec 12, 2020 Dec 12, 2020

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Thanks Jan, I cannot find where to generate this password in BT Mail. I do also note that Lightroom has validated my current email and password as depicted on the screenshot I attached to my previous post.

I'll keep trying and then contact BT.

Although past experience tells me that their response may be that Abobe made the change so Adobe need to fix the issue.

Any other BT mail user having the same problem?

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Participant ,
Dec 12, 2020 Dec 12, 2020

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Jim, see the SMTP settings on this page. They're not the same as you used in LrC. I also didn't see anything about app passwords for BT mail.
https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

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Community Expert ,
Dec 13, 2020 Dec 13, 2020

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Jim, the settings look ok. Was that a new validation? If you set it up as a new account, does it validate?

_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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New Here ,
Dec 13, 2020 Dec 13, 2020

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Hi Victoria,

I just deleted my account in the validation dialogue box and then entered the same details as a new account. Lightroom validated the account.

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New Here ,
Dec 13, 2020 Dec 13, 2020

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Victoria , here is a screenshot of my latest validation settings

Screenshot20201213171813-c299a771-2326-4e71-a747-9bdc7579a8c2-2043162471.jpg

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Community Expert ,
Dec 14, 2020 Dec 14, 2020

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Hmmm. Settings look good. I'd suggest starting a separate thread, as this doesn't appear to be the same issue, if it's not longer throwing that error message.

_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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Community Expert ,
Dec 14, 2020 Dec 14, 2020

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Oh, one more silly question - how are you checking it doesn't actually send it?

_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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New Here ,
Dec 14, 2020 Dec 14, 2020

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I am checking by sending a  couple of images to my wife and cc ing myself.

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New Here ,
Dec 14, 2020 Dec 14, 2020

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Normally I would get an on screen message  "your email has been sent" I am not getting this message and the emails do not arrive.

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Community Expert ,
Dec 14, 2020 Dec 14, 2020

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Yep, definitely worth a separate thread then, it'll get lost in this one.

_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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Engaged ,
Dec 14, 2020 Dec 14, 2020

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Mine is working fine with the latest release. Because my settings and GMAIL settings were already programmed for it, it just started to work with no drama at all on the latest release. Kind of surprised me because Support had told me it was very low on the priority list.

Had to revert to previous version of Photoshop because Spot Healing Brush was glitching out after 3 spots on new version. Always something.

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New Here ,
Dec 14, 2020 Dec 14, 2020

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I just got a new Win 10 system and have a new LR installation. I cannot validate my email account, using previous password - cannot send photos in email. My old system died just when the email bug happened in v 10. Not sure what my issue is at this point, any help is appreciated...

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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Try to use the app manager to generate a special password, good luck! JH

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New Here ,
Dec 21, 2020 Dec 21, 2020

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I've been busy for the past few days and only opened up Lightroom today for the first time in maybe a week. I thought that I'd just confirm that the email function was still not working................you guessed it, it is now working and I have no idea what has changed. Thank you all for your help and suggestions over the past couple of weeks.

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LEGEND ,
Feb 20, 2021 Feb 20, 2021

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@Rick I have updated LR to 10.1.1 with Big Sur. Bug for email launch to Macmail still exists. Hopefully, new version will come out to fix the issue. I rely on this function all of the time. Thank you for your consideration. Tom Ramsay

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LEGEND ,
Feb 20, 2021 Feb 20, 2021

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LATEST

*Thomas Ramsay 

Sounds like you have a different issue than the topic of this thread.  See here for the issue you may be having.

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-v1011-still-not-exp...

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