P: Hanging, requires force quit

[aarons3166988]

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

It hangs and i am forced to "end task" through Task Manager

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

My system has no problems with any other programs

please fix this

[FeedbackCommunityMember]

Same problem on my iMac.  Activity Monitor shows Classic 7.3.1 still eating up loads of memory and increasing while idle.  Is 3.8 GB normal - Photoshop runs at 2.37. Constantly having to either restart LR or free up memory  with CleanmyMac app. 

[aarons3166988]

freeing up memory doesnt do anything for me...but i dont know the underlying problem
sometimes it hangs after about 5 minutes...other times it can be longer

[Rick Spaulding]

You could try turning off the graphics processor in Lightroom preferences under the Performance tab.

Here, also is a list of general ways to enhance Lightroom performance:

https://helpx.adobe.com/lightroom/kb/optimize-performance-lightroom.html

[aarons3166988]

already tried it with and without graphics processor

i have no need to improve the performance of Lightroom (though the slow import is a bit concerning)...

it isnt really performance that i'm having a problem with..it is that is keeps hanging and requiring me to force close it

[Rikk Flohr: Photography]

Aaron, I tried a test with my Win 10 machine on Lightroom Classic CC 7.3.1. I left Lightroom open for 24 hours leaving it idle the entire time. I didn't experience any issues. It was still responsive. I am extending the idle test for another 24 to see what happens. 

Do you have any external drives attached to this computer?

[aarons3166988]

i do have one attached...i coudl try it with it unhooked...

but that really isnt a solution is it? just a band aid

i will try it though

thanks

[Rikk Flohr: Photography]

Sometimes, drives, either through their own design or Windows settings will go to sleep or spin down to conserve power. I am concerned that a known issue with disconnecting USB devices/Memory cards may be rearing its head here under the guise of a drive sleeping. Let me know how your test goes.

[bob Orsillo]

This might help do a better job explaining than I https://technicallyeasy.net/fix-prevent-hard-drives-from-going-sleep-windows-10/

The more memory i had the more often the drives would go to sleep.   The more often LR and PS would have a issue.  In addition to the above go to Settings / Power and sleep / Additional Power Settings (on the far right) Click High Performance.  Once selected you can go deeper fine turn your settings.  

[hillrg]

I’m having the same issue and I know two other individuals that also have this problem. Win 10, latest LR 7.3.1.

[aarons3166988]

the attached hard drive being plugged in or not did not matter, also they do not hold any lightroom imported images or files

it never was a problem before 7.3 or 7.3.1

so i doubt it is something inherent to the computer...this seems like an obvious Lightroom problem

i made no changes between 7.2 working well and upgrading to 7.3 and 7.3.1

i have tried the graphics processor thing being on and off and that does nothing

also...i have had my computer set to not sleep without prompting it...also Lightroom hangs in 7.3+ even if the computer is still on (like i said no sleep) and when i am working in another window

it seems highly unlikely it is a sleep setting as it happens when the computer is being used for other tasks and i have it set to never sleep

[garryg38872199]

Hi, I am also having similar issue's ever since the upgrade.

I have plenty of disk space, plenty of ram (16GB), an i7-7700 processor (none of which are maxed out when I check in Task Manager) and have also turned off the graphics processor.

If I stop doing any processing for anything more than 1 or 2 minutes, when I go back I get the Lightroom is not responding issue, and have to shutdown the application and restart it.

The RAM usage goes up to roughly 40% used by Lightroom when it does this, but not enough to slow the machine down as I can start other applications, such as internet explorer and they all work fine.

This is definitely an application issue with this latest version as it never happened with the previous one.

[RickBu]

I am still on Lightroom 6, Window 7. I have had this problem with various major versions of Lightroom for years. It happens to me when I start the program. Sometimes startup works just fine. Other times Lightroom will freeze and I need to kill it with Task Manager. Reboot sometimes helps solve the problem.

[tfhammar]

Also having the same issue and have tried all suggestions (external hard drives disconnect, GPU disable, system power settings), all to no avail.  After idle, sometimes no more than an hour, I have to force close it.

[giovannimalausa]

Same problem here, with Lr 7.3.x.
It crashes especially after opening. Some times the window just become 'white' immediately - by itself -, others it seems normal, until I click something on the screen (and yes, the windows become white).
I've never had problems like this, before. I guess it depends on the update.
A fix would be really appreciated (paying for a software that waste your time isn't so cool).

[Sumeet_Choudhury]

Hi All,

This issue isn't reproducible at our end. We would like to try the steps you followed which has made you reach to this state of Lr.

Any specific steps followed ? A video of the same issue happening being sent to us would be much appreciated to investigate further. Also do share your system info with it. 
"System Info" [LR -> Help -> System Info]

Regards,
Sumeet

[Jerry Syder]

This sounds like it may be connected to the crash that's happening with systems where there are USB drives connected that goes to sleep on system idle(or cloud folders that becomes unavailable) that's reported here - https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-7-3-crash-on-eject-sd-card

[Pixxpower]

Hi Sumeet, no specific steps and also not really reproducable. LR simply hangs from time to time, when it's in idle mode, meaning the program is minimized. Sometimes after a few mintues, sometimes maybee after half an our. When I maximize the LR windows from the taskbar again, it's 99% black and on the top left corner, I see all the contet of the full windows, so like it could not "maximize" the content of LR again. Hope you understand. I will to a screenshot when it occurs next time. Also the program is then in "Not responding" mode in task manager and has to be killed. This problem i only have since 7.3 and 7.3.1. The versions before had not this issue.

[Pixxpower]

Hi Jerry, could be, however I think there is also another problem, which generates this hang of LR in background/when it's minimized. Recently, it hanged only after being 1 minute minimized and I am 100% sure, that at this time, I did NOT unplugg any USB device. However I personaly can also confirm the "unplug USB device" bug at my machine, as it occurs nearly all the time, when I do it.

Update: now confirmed 100% for my pc, that it's not related to this bug. Just see my answer above, as I could reproduce it.

[Pixxpower]

et voila, just reproduced it: LR was minimized for around 3 minutes on the taskbar, after I tried to maximize it again, it shows this way. Look at the top left corner: there you see the content of LR really small

.

Powersaving is disabled, no USB/SD Cards unplugged or ejected during this time. Only browsed a bit in the web during LR was minimized.

Here is the system info of my pc:

Lightroom Classic-Version: 7.3.1 [ 1167660 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Home Premium Edition
Version: 10.0.17134
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 4
Prozessorgeschwindigkeit: 3.7 GHz
Integrierter Speicher: 32706.8 MB
Für Lightroom verfügbarer phys. Speicher: 32706.8 MB
Von Lightroom verwendeter phys. Speicher: 3404.4 MB (10.4%)
Von Lightroom verwendeter virtueller Speicher: 3436.5 MB
Anzahl GDI-Objekte: 627
Anzahl BENUTZER-Objekte: 3035
Anzahl Prozess-Handles: 1980
Cache-Speichergröße: 35.5MB
Interne Camera Raw-Version: 933
Maximale Anzahl Threads, die Camera Raw verwendet: 3
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 1258MB / 16353MB (7%)
Physischer Speicher in Camera Raw: 1308MB / 32706MB (3%)
DPI-Einstellung des Systems: 96 DPI
Desktop-Komposition aktiviert: Ja
Monitore/Anzeigegeräte: 1) 1920x1200, 2) 1680x1050
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Ja, externe Toucheingabe: Nein, externer Stift: Ja, Tastatur: Nein

Informationen zum Grafikprozessor: 
OpenGL: GeForce GTX 1050 Ti/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 397.31
Renderer: GeForce GTX 1050 Ti/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler
Total Video Memory: 4096 MB


Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Bibliothekspfad: C:\Users\Renato\Documents\LightroomCatalog\RenatoLightroom\RenatoLightroom-2-2-2.lrcat
Einstellungen-Ordner: C:\Users\Renato\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule: 
1) AdobeStock
2) Aurora HDR 2018
3) Canon Tether-Zusatzmodul
4) Export to Photomatix Pro
5) Facebook
6) Flickr
7) HDR Efex Pro 2
8) LogiOptions
9) Luminar 2018
10) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 10de
Gerät : 1c82
Subsystem : 85d11043
Version : a1
Grafikspeicher : 4018
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Lautsprecher (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1050 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 397.31
GPUDeviceEnabled: false
OGLEnabled: true
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GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle 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GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count 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GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

[FeedbackCommunityMember]

I am experiencing this problem with only one of my catalogues, other catalogues seem to work fine for now. I can send you the catalogue so that you can reproduce the problem. Please let me how I can send it, it is around 1.5 GB.

[garryg38872199]

Here's my system info, am not doing anything else other than leaving LR idle for a few minutes, nothing is going to sleep, am not ejecting any SD cards etc.

Lightroom Classic version: 7.3.1 [ 1167660 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.16299
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.9 GHz
Built-in memory: 16278.7 MB
Real memory available to Lightroom: 16278.7 MB
Real memory used by Lightroom: 1149.2 MB (7.0%)
Virtual memory used by Lightroom: 1282.7 MB
GDI objects count: 605
USER objects count: 2105
Process handles count: 1691
Memory cache size: 17.6MB
Internal Camera Raw revision: 933
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 656MB / 8139MB (8%)
Camera Raw real memory: 666MB / 16278MB (4%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) HD Graphics 630 (22.20.16.4771)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: D:\Pictures\Lightroom\Lightroom Catalog-2-3.lrcat
Settings Folder: C:\Users\ggrif\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) DxO OpticsPro 11
4) DxO OpticsPro 11 Importer
5) Facebook
6) Flickr
7) HDR Efex Pro 2
8) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
 Device : 5912
 Subsystem : 82dc103c
 Revision : 4
 Video Memory : 128
Adapter #2: Vendor : 1414
 Device : 8c
 Subsystem : 0
 Revision : 0
 Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speaker/Headphone (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 22.20.16.4771
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.5.0 - Build 22.20.16.4771
GPUDeviceEnabled: false
OGLEnabled: true
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[Rikk Flohr: Photography]

Kerim Suner can you Zip the file to reduce its size and make it available on a shared folder for me to pull down and examine?

[Carmen Ray]

Nothing on my brand new, high spec computer has changed except Lightroom has updated. Lightroom is crashing with regularity. This is not a feasible working situation!

[FeedbackCommunityMember]

Unfortunately my "good" catalogs also crashed, they are much smaller in size and have crashed after a much longer period. I am not sure if there is correlation between catalog size and crash period. On the other hand my first problematic catalog survived around 6 hours without a crash. I left it open overnight will see if it survives the night. I am suspecting the crash depends on the state Lightroom was left to work in the background. I will let you know once I can find a reproducible state; however it takes a long time since the crash happens after 2-3 hours working in the background.

[garryg38872199]

Any updates from Adobe on this issue then?

Type "Lightroom 7.3.1 hangs" into a search engine and you'll find quite a few different forums and posts where this issue is being reported..

I pay you for a product that could be considered not fit for purpose, so at least let everyone know that you're taking this seriously....