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29

P: Hanging, requires force quit

Explorer ,
Apr 26, 2018 Apr 26, 2018

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There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jun 18, 2018 Jun 18, 2018
We released Lightroom Classic 7.4 just now.
It should fix the issue.
Thanks for your patience.

Thanks,
Sunil

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147 Comments
LEGEND ,
May 03, 2018 May 03, 2018

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Hello,

I am also having this same problem in both versions 7.3 and 7.3.1.  I did not have the problem in 7.2 or earlier. 

I am running Lr on a Win 10 machine with 32 Gb of RAM.  And, while I have not had any problem after disconnecting a USB external drive or ejecting a CF card, I definitely do have several external USB drives connected to my computer at all times. 

I do not have my computer go into sleep mode, though I do have the monitor go into screen save mode after a set period of time.  I also physically turn off the monitor at night.

I hope this helps.

Regards,

David

P.S., This problem of 7.3 and 7.3.1 hanging has been reported by numerous people on the Adobe Lightroom Forum.

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Explorer ,
May 04, 2018 May 04, 2018

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I've had this hang a couple of times on Windows 7, LR 7.3.1
Just happened again so I can remember what I did leading up to it.

From LR I opened a TIF to edit in Photoshop "with lightroom adjustments", added a layer in PS, did some cloning etc and closed & saved the file (PS still open). Changed its rating to 3 stars.
Went into the print module in LR and selected one of my usual print templates (an A4 on a Canon PRO-1000) and printed. While printing went away from the computer for lunch 🙂 maybe about an hour came back and print finished and LR hung - mostly grey with "not responding", a couple of black parts still clickable giving this Windows message:

>>>>

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:    AppHangB1
  Application Name:    Lightroom.exe
  Application Version:    7.3.1.10
  Application Timestamp:    5ad744c8
  Hang Signature:    a9ee
  Hang Type:    0
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    3081
  Additional Hang Signature 1:    a9ee9cd1b417688f4a291c59099857e4
  Additional Hang Signature 2:    2736
  Additional Hang Signature 3:    2736f90f940746e316c12f872cdba5b8
  Additional Hang Signature 4:    a9ee
  Additional Hang Signature 5:    a9ee9cd1b417688f4a291c59099857e4
  Additional Hang Signature 6:    2736
  Additional Hang Signature 7:    2736f90f940746e316c12f872cdba5b8

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
<<<<

When I killed LR and re-run it there is no loss of data - the star rating is correct and the same print template is selected if I go into the print module.
I do have a Western Digital Passport USB drive continually attached for backups, it is never ejected.

Good luck with tracking down the problem...  🙂
KK

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Community Beginner ,
May 05, 2018 May 05, 2018

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Same issue with not-responding here as well ever since 7.3 release and continues with .1 release.  Have tried every possible thing suggested on the various threads.  Have spent a good deal of time tyring to fix this.  Getting pretty annoyed at this point that this issue continues to drag on this long.

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Explorer ,
May 05, 2018 May 05, 2018

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Just adding a 'me too'.  Seeing this problem since upgrading to the latest version; LR classic just hangs, not responding, after a while.  No specific trigger.  Downgrading to 7.2 now, so I can actually get some work done.

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New Here ,
May 05, 2018 May 05, 2018

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Just replying here to remind Adobe that we're paying for a software that we cannot use.
Lacking seriousness, from my point of view. Since it is going for so long, it would be honest, from you (Adobe), to refund this month to all your CC subscribers are having this problem. It would be respectful.

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Contributor ,
May 06, 2018 May 06, 2018

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I am just going to add that I have an additional problem. Every time I stick in a fresh memory card I have to shut Lightroom down and restart it because it won't read my memory card if I don't! It is very unpleasant working circumstances, when expensive tools break!

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LEGEND ,
May 08, 2018 May 08, 2018

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I've had the same problem being described ever since the update.  Lightroom hangs and I have to use task manager to close it and then restart the program. It's almost always happening after I've left the program for a bit to respond to an email or do something else.  As soon as I pull lightroom back up it hangs.  I did just have it do it while in the midst of culling photos though.  Restarting the computer doesn't seem to change the likelihood of it recurring.  

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LEGEND ,
May 09, 2018 May 09, 2018

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... I insert a memory card
... I start it when there's a memory card already inserted
... I select Import (after restarting it again)
... I select Develop.

Windows 10 - it pops in and out of task manager's Apps Processes list

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LEGEND ,
May 09, 2018 May 09, 2018

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My LR is crashing but also having trouble loading the cropping function. It freezes on the main display and does not go to the cropping screen. Also sometimes selecting images will freeze and not load the image, sometimes resulting in a crash.

Running:
Aus 1080ti 11GB ROG Strix
Intel i7 4970k
ROG Maximus VII Ranger
16GB Ram


Crash Report

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.3.1" build="[1167660]">
<time year="2018" month="5" day="10" hour="14" minute="32" second="19"/>
<user guid="e04bb67c-9e18-4998-849f-b94eaedef8bc"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-AU" ram="16326" machine="Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3998 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0000000015598797">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000015598797" symbolname="AgPNGProviderWin::GetProviderType"/>
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<stackStatement index="6" address="0x000000001553EA6D" symbolname="AgPNGProviderWin::GetProviderType"/>
<stackStatement index="7" address="0x00007FFB0CE1B85D" symbolname="CallWindowProcW"/>
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<stackStatement index="28" address="0x00007FFAED4E4E83" symbolname="unknown"/>
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<stackStatement index="32" address="0x00007FFB0F91F061" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000002"/>
<register name="RCX" value="0x0000000041183010"/>
<register name="RDX" value="0x0000000101A89ED0"/>
<register name="RSI" value="0x0000000041183010"/>
<register name="RDI" value="0x00000000643CFD60"/>
<register name="RSP" value="0x000000000014EE50"/>
<register name="RBP" value="0x000000000014EED1"/>
<register name="RIP" value="0x0000000015598797"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</binaryImageSet>
<dumpType>
Mini
</dumpType>
</crash>

</crashreport>

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LEGEND ,
May 10, 2018 May 10, 2018

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Still having problems with usability on my 2017 iMac.  Last night I made some prints, as it was late I just left the app in Print. Sat down this morning to edit some images. LR will not return to Library - just a constant beachball.  Activity Monitor shows LR using 7.3GB of memory and 106 per cent of CPU.  Only had Mail and Safari running on the machine. Eventually had to close the app with Command Q.
It is becoming unusable - luckily my liveliehood does not depend on having LR work. Reluctantly looking at alternatives and exiting Adobe.

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Contributor ,
May 10, 2018 May 10, 2018

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Hi there. What I did a couple of days ago, was uninstall LR 7.3 and revert back to LR 7.2 I am now able to work again! My livelihood does depend on having LR work, and it was impossible to use 7.3 with the volume of crashes and other issues. They are working on fixing the bugs in a new release but they can't give a release date. If I were you, I would hang in there and go back to LR 7.2 until this is sorted out.... my five cents worth.... good luck

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LEGEND ,
May 10, 2018 May 10, 2018

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If I have my TomTom watch connected to my PC which has 3GB of memory or some other memory device that Lightroom cannot read or access, it hangs and freezes the application. My hypothesis is that it's trying to auto-import and there's a missing error handler so it just hangs.

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Explorer ,
May 14, 2018 May 14, 2018

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I can only add my voice as a me-too here. In fact that was the latest advice I've received from Adobe.

I am not auto-importing and the problem is unpredictably intermittent. Lightroom Classic just hangs (Not responding) when I attempt to open the Import module. Doesn't matter about USB drives or number of pictures to import because it appears to be the Import module that hangs on start, so it doesn't even get that far.

Only option is to kill Lightroom, which doesn't actually completely terminate on its own. I can see Lightroom.exe in Task Manager and if I try to terminate it I just get "access is denied". Process Hacker 2 is a little more explicit and says I'm trying to control a process that is being terminated. But it takes about 10 minutes usually to finally clear and I can then re-start Lightroom.

I think it is more reliable if I go and delete any Temporary Import Data related files from the Profile directory but that may be psychosomatic.

I do know that the process dies with a new, clean and empty profile. It can hang on first use and it can hang later with or without going to sleep inbetween.

Problem occurred with the switch to "Lightroom Classic" so seems to be related to one of the changes that were introduced at that time, and appeared to go away for a few weeks until this 7.3.1 update, although the intermittent and not entirely predictable nature of it could explain that.

FWIW, the system info follows:


Lightroom Classic version: 7.3.1 [ 1167660 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.16299
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.5 GHz
Built-in memory: 8087.6 MB
Real memory available to Lightroom: 8087.6 MB
Real memory used by Lightroom: 491.9 MB (6.0%)
Virtual memory used by Lightroom: 3918.5 MB
GDI objects count: 959
USER objects count: 4229
Process handles count: 2603
Memory cache size: 1.2MB
Internal Camera Raw revision: 933
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1158MB / 4043MB (28%)
Camera Raw real memory: 1170MB / 8087MB (14%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1280x1024, 2) 1280x1024
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: 
DirectX: Intel(R) HD Graphics 530 (22.20.16.4836)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\rpolhill\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\rpolhill\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Flickr

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 191b
Subsystem : 6de1028
Revision : 6
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (USB Sound Device        )
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 530
GL_SHADING_LANGUAGE_VERSION: 4.50 - Build 22.20.16.4836
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.5.0 - Build 22.20.16.4836
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location 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Explorer ,
May 14, 2018 May 14, 2018

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Is there any statement from Adobe, if they could reproduce the problems an working on a fix and when we could expect it? Since weeks LR is crashing/freezing during work an i loss a lot of time. It's simply unacceptable to pay for this piece of software on a monthly base. Meanwhile, I am really thinking to use the time lost with LR's poor performance and crashes and beginning from scratch by switching to Capture One....

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Contributor ,
May 14, 2018 May 14, 2018

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After the most recent update to 7.3.1 the import process is painfully slow, as in taking tens of minutes to populate the import dialog with images.  This used to take a minute or two for a card containing several hundred raw images.  Now, it takes 10-20 minutes for the same card, and the LR UI is unresponsive, as in going gray if you click on it.  The "Cancel" button is still responsive but the process of populating the images takes forever.

There has been no change to my hardware configuration.

Asus Z97, Intel i7-4790K, 32GB memory,

This is completely unacceptable.

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Community Beginner ,
May 14, 2018 May 14, 2018

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Has any of you tried calling tech support?  Thinking of doing that.  I have to say it's getting a bit ridiculous at this point.

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Contributor ,
May 14, 2018 May 14, 2018

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My issue got merged into this thread but it appears it should not have been merged as my symptoms were different.

In my case, it appears I might have a hardware problem.  After several hours of troubleshooting, including a couple of "soft" reboots, I decided to do a complete "hard" reboot, i.e. complete power off and restart.  This fixed the issue, so I suspect the USB hardware got itself into a strange state, possibly locked to USB 1 transfer speeds.

If the problem recurs I'll add to this thread with more detailed symptoms.

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Adobe Employee ,
May 14, 2018 May 14, 2018

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Greetings Renato,

At the top of this thread you can see that the post is marked as "In Progress" This means the developers have identified the issue and a fix is underway. There is no ETA at this point. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 15, 2018 May 15, 2018

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I had started a thread with the same locking up while lightroom is idle, and sometimes while importing after going to 7.3, I went back to 7.2 and all was fine, then I tried 7.3.1 and it seemed better, but still have the locking while idle, and when importing!  

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LEGEND ,
May 16, 2018 May 16, 2018

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And yet I am still paying for a program I can not use ... 

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LEGEND ,
May 18, 2018 May 18, 2018

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Lightroom hangs at seemingly random times; Shadow process in Windows Taskbar. Same problem on last two PCs configured similarly, and all Lightroom versions over last two years. Happens regardless of module being used.
Dell 64-bit Windows 10 PC with Samsung 1 TB SSD for system volume (including Adobe installs and catalog); single Western Digital Green or Gold 4, 5, and 6 TB drives for RAW files (new drives for capacity over time).
I assume the big drive is going to sleep, but there's no clear sign of that and changes to Intel Drive mgmt to prevent condition make no difference; Power profile for PC is High Performance, never Sleep/ never Hibernate. Upon Lightroom restart, folder that was being viewed during last start is again selected, not folder being at time of crash/hang.
http://scottkantrowitz.com/wp-content/uploads/2018/05/20171025-LightroomHang.jpg

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Contributor ,
May 21, 2018 May 21, 2018

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Same issue here with 7.3.1

Based on what I see in ProcessExplorer, the thread named

    Lightroom.exe!AgViewWin32Window::"default constructor closure"+0xd2d48
Is stuck in an infinite loop using 100% of 1 CPU.  The stack looks like this:

ui.dll!AgViewWinMainFrame::OnDeviceChange+0x3f6
mfc140u.dll+0x2c09ec
mfc140u.dll+0x2bfcce
mfc140u.dll+0x2bcf6c
mfc140u.dll+0x2bd344
mfc140u.dll+0x14d471
USER32.dll!TranslateMessageEx+0x29d
USER32.dll!SetWindowTextW+0x277
USER32.dll!DeviceEventWorker+0x602
ntdll.dll!KiUserCallbackDispatcher+0x1f
USER32.dll!SfmDxSetSwapChainStats+0x1a
USER32.dll!GetMessageW+0x2a
mfc140u.dll+0x2a4417
Lightroom.exe!GetAppInstance+0xee8
mfc140u.dll+0x2a4e83
mfc140u.dll+0x2daf97
Lightroom.exe!AgViewWin32Window::`default constructor closure'+0xd2cf3
kernel32.dll!BaseThreadInitThunk+0xd
ntdll.dll!RtlUserThreadStart+0x1d

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LEGEND ,
May 28, 2018 May 28, 2018

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Hello everybody,
just to testify that it is the same for me since 7.3.1. On my W10, core i7 with 24 Gb Ram Laptop Lightroom is freezing a lot. When idle (several times a day) and sometimes when importing (the task seem frozen the import sometime continue in the background but in the end I still get to kill the Lightroom task to get the control back).  In fact my Lightroom is crashing 2-3 times a day wich is...a lot.

I just reached the Adobe customer service about the problem. After a chat with screen share the tech give me this link encouaraging me to follow the steps.
https://helpx.adobe.com/in/lightroom/kb/optimize-performance-lightroom.html  Ensuring that my Lr wont crash no more. He did not answer to my questions about a global problem with 7.3.1..

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LEGEND ,
May 29, 2018 May 29, 2018

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Mine crashing whenever leaving lightroom to work on other windows  for an undetermined amount of time (such as the browser or Office). Real pain, as since xmas it takes forever to restart.

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Contributor ,
May 29, 2018 May 29, 2018

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I am writing to add weight to the issues the Adobe User Community is seeing since the most recent updates of Lightroom Classic CC (7.3 & 7.3.1). I have experienced the following:

1. Hung LR application after importing photos from CF, SD, and USB memories. I have found if I quit LR after an import, eject the memory device, and then restart, LR does not hang. This might be a workaround for some users.

2. The LR application becomes sluggish with extended use. Yesterday I imported 130 photos and developing twenty of them over 3 or 4 hours. LR became slower and slower until it was unuseable. I thought a restart would resolve the problem but it did not seem to. That batch of photos in the catalog process much more slowly than others that were processed in the catalog with earlier versions of LR.

3. There are many more issues reported in this forum including outright crashes since the 7.3/7.3.1 updates with many of them verified by Adobe spokespersons.

I am a serious photo hobbyist and luckily do not depend on Adobe LR for my livelihood. I can only imagine how impactful these issues are for those who do. I have also been a booster for Adobe LR Classic CC and Photoshop CC for a number of years.

During that time I've appreciated and been impressed with the continuous improvements and feature updates to the products. Unfortunately, I've also noticed a decline in quality control with regards to updates. The issues with the 7.1/7.3.1 updates may have set a new low. Maybe it's time for Adobe to consider reducing  the frequency of updates to allow more time for better quality control or put more resources into the QC process.
 

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