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29

P: Hanging, requires force quit

Explorer ,
Apr 26, 2018 Apr 26, 2018

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There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this

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correct answers 1 Correct answer

Adobe Employee , Jun 18, 2018 Jun 18, 2018
We released Lightroom Classic 7.4 just now.
It should fix the issue.
Thanks for your patience.

Thanks,
Sunil

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Community Beginner ,
Jun 18, 2018 Jun 18, 2018

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Yes, you hit the nail on the head.  It's the nothing communication from Adobe.  Still have problem here. 

Mine only occurs when I leave it alone for a couple hours, then it has to be killed.  My sort of workaround is to close it when not using it but inevitably forget and have to kill it. 

I really appreciate the communication from Victoria and it's been amazing to watch her gracefully deal with difficult people on this thread.
Still adobe is failing bad on communication, it's just super frustrating, I keep thinking they'll release a fix any day and surely they will but this is ridiculous to not tell anyone publicly anything.
-David

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Adobe Employee ,
Jun 18, 2018 Jun 18, 2018

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We released Lightroom Classic 7.4 just now.
It should fix the issue.
Thanks for your patience.

Thanks,
Sunil

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Explorer ,
Jun 19, 2018 Jun 19, 2018

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Hmm; I got an email notification of an update from Sunil saying that 7.4 was now available which has a fix, but 7.4 isn't available yet, and I can't see the post in this thread now.

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Adobe Employee ,
Jun 19, 2018 Jun 19, 2018

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Lightroom 7.4 was released earlier today and should have a fix for this issue. Give it a try and let us know if you continue to see this problem. Thank you for your patience!
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 19, 2018 Jun 19, 2018

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I think i see why the bug fix took as long as it did. 

They were planning a release with several new features and withheld the bug release until they could finish the new features and do a single release with new features (and not have to call it a bug fix or apparently even mention it).
Julienne Kost did a blog post on new features. 

http://blogs.adobe.com/jkost/2018/06/syncing-profiles-and-presets-from-lightroom-classic-to-lightroo...

Better late than never I guess, looking forward to trying it later today. 

The lack of communications is a black eye on Adobe though and "should have a bug fix?"  Come on.
-David

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Explorer ,
Jun 19, 2018 Jun 19, 2018

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I installed it and am testing it now.  Gonna put it in the background and see if it hangs while i do other things

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Explorer ,
Jun 19, 2018 Jun 19, 2018

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I've only got 7.3.1 available.  I was on 7.2, updated to the latest available, just now, and it's 7.3.1.  No newer version offered by CC.

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Contributor ,
Jun 19, 2018 Jun 19, 2018

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As Rikk Flohr (Official Rep) suggested in an earlier post "...You may need to refresh your Creative Cloud App to get it to appear. [Ctrl/Cmd]+ [Alt/Opt]+ [ R ] to refresh." I was able to get the newest version installed and so far the issues I was experiencing have not reappeared ...crashes, slow operation, and so on. All seems to be back to normal so far.

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Explorer ,
Jun 19, 2018 Jun 19, 2018

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Thanks, I didn't see that comment; I had already tried restarting CC and it didn't help, but the refresh did.

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Enthusiast ,
Jun 19, 2018 Jun 19, 2018

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I've been running 7.4 for 5 hrs now without it hanging - which is longer than 7.3 could last, so looks good so far.

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Contributor ,
Jun 19, 2018 Jun 19, 2018

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Ctrl+Alt+R "relaunched" but I still don't see the update...
RackMultipart20180619152331qg3-c68b06b0-986c-4927-93ea-ef0f1b19f3a8-1986618299.png

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Adobe Employee ,
Jun 19, 2018 Jun 19, 2018

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If the relaunch doesn't get it then try signing out of your Creative Cloud app and signing back in again. 

After that next step is a computer restart. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Contributor ,
Jun 19, 2018 Jun 19, 2018

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Never mind, the CC app itself was wedged.  I killed it through ProcessExplorer and restarted it, and now it shows updates.  I hope the CC updates fix the problem of CC itself hanging.
Signing out also didn't work.  CC itself was seriously wedged.

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LEGEND ,
Jun 21, 2018 Jun 21, 2018

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I have also been experiencing this issue.  Just installing the latest update June 21/18.  Hoping it solves something but not holding my breath.  I typically leave LR running all the time and I come and go at will.  Now when I return at varying duration's, the program has stopped and I must force shutdown.  I have no additional information I can add to what others have said but wanted to be included to make our voice a little louder.

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Contributor ,
Jun 21, 2018 Jun 21, 2018

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Jeff, just to be clear when you described the program hang were you referring to the LR 7.3/LR 7.3.1 versions or the latest 7.4 version just released in the last few days. I have been running 7.4 for a few days now and so far the bugs that I had reported earlier have not been seen in LR 7.4 for me.

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LEGEND ,
Jun 21, 2018 Jun 21, 2018

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Ran 7.4 in the background most of yesterday and it never hung once. Early days, but a promising start.

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Explorer ,
Jun 22, 2018 Jun 22, 2018

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So far so good for me in 7.4 as well. Not hanging. I havent done everything with it yet, but feeling good so far.

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LEGEND ,
Jun 22, 2018 Jun 22, 2018

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I just upgraded to 7.4 and as of this morning it has been fine.  It did not crash when I returned to use it this morning after sitting idle all night.  .3/.31 would freeze as everyone else has been describing.  My only issue has been with opening images in PS from 7.4.  I did a reboot when I left this morning and hope it fixes it.
Win10 right up to date.

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Community Beginner ,
Jun 22, 2018 Jun 22, 2018

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Mine's working now.  Thanks for finally fixing it.  Good product overall and I had never had that many problems.  Would like a little better communication though there was some through 3rd parties such as the fabulous Lightroom Queen.  I will cop to the fact that with software of this complexity and huge customer base that ADobe has to be careful with testing before they deploy and hence couldn't just throw something out quickly.  A rush job always leads to more problems.  Have a good one everybody.  Happy summer!

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LEGEND ,
Jul 26, 2018 Jul 26, 2018

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HI Rikk I am on 7.4 and the problem as described by everyone in this thread is still happening.

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Adobe Employee ,
Jul 27, 2018 Jul 27, 2018

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Keith, 

You should probably start a new thread as this issue has been closed. Make sure you include system information and a precise description of what is happening so we can better diagnose. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Dec 09, 2018 Dec 09, 2018

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LATEST
Same issues. Not a computer problem, it's a Lightroom problem. The fact Adobe discounts our issues because one of their people couldn't replicate it on his computer is hilariously maddening. 

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