Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


P: Import ignores already imported photos

2 Votes
Engaged ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

Hi,

Lightroom ignores already imported images, even though I select "New Photos" and check "Don't Import Suspected Duplicates".

My catalog:



Import dialog, same images, same names...:

Bug Investigating
TOPICS
macOS, Windows

Views

224

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
40 Comments
Adobe Community Professional ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

I am not sure I understand the problem. You checked the option to not import suspected duplicates, and now you complain that Lightroom is not importing duplicates?
-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

Try resetting your LR Preferences file as outlined at the below link. I suggest moving the Preferences file to the desktop so you can restore it if of no help. Restart LR and it will build a new Preferences file with default settings. See if the issue is fixed.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

Do  you Rename the photos when you import them? It's ESSENTIAL, but after looking at your imported shots I see you don't. Once the camera runs out of filenames (at 99,999), it will go back to 0001 (or whatever), which you will already HAVE in your catalog, and now it will have 2 images with the same name (not good!) Try "Clientname2020-1" of some variation like "Shootname2020-1".

Could this be why? I never have this problem, because I always reformat cards after a shoot, so it's always New Images.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

Nope, I don’t rename them 😉

As you can see (well it’s not that clear, granted) the filenames are identical : DSC05920.ARW for the first one, for example.

And I don’t think having the same file name will ben an issue, as Insuppose LR is also looking at exifs to find out if images are similar. There would be way too much false positives without checking images. I’m sure there are hundreds of “Image001.dng” or similar standard names in many libraries 😉


Formatting cards doesn’t change a thing regarding file names, though... it shouldn’t have any impact at all. (I’m not saying it’s not a good habit, though! I frequently do the same. In my particular case, the images already imported were from mobile, but I couldn’t import everything on mobile)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

I’ll give it a try! Thanks 😉

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

I am not having this problem with Lr 9.1 on Windows 10.

I never rename my files on import nor any other time and have 16 years of images stored in folders by year. I reset my filename numbering in my camera at the beginning of each year (I don't take thousands of photos a year), so my catalogue has many identical filenames in it without any issues.

There is more to identifying a suspected duplicate image than the filename, such as Exif data, file dates, file sizes.

I would try Todd's suggestion.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

I notice in the Destination section you do not have anything checked as to Where you want LR to Copy those images to. Have you tried selecting a location in the Destination section?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

@anthony: I'm on MacOS

@Just Shot Me: It's because the target drive is collapsed. I have the habit to choose the import location by "Import to this folder" rather than in the import dialog 😉

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

Hah! New clue!! It does it only from images imported through sync process, not imported from the SD card.

... Yet another sync bug... 😞 😞 😞

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

Imported through sync how long ago? There were some changes in this regard a little while ago. It also missed Import from Catalog photos for years too, but that's fixed.
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

A week or two ago, not much longer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

This might be a clue... Appears on all synced images, not on imported through SD...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Can this issue bue acknowledged, please?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Acknowledgement is dependent upon reproducible steps. To date, I have not been able to reproduce this. 

The status above is: "No Status" currently. The status are defined in this document: https://feedback.photoshop.com/photoshop_family/topics/getting-the-most-from-this-forum-reporting-bu...

I would be happy to incorporate any new information you have or a new set of reproducible steps I would try them. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

This seems to do the trick:

1) Take pictures with your camera
2) Import those on mobile and sync them to classic
3) Don’t erase the SD card
4) Put Sd in computer
5) Import in LR Classic 
6) LR will not ignore those imported images and duplicate them

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

I cannot reproduce using these instructions. 

Step 6 - Images show on card but are grayed out as duplicates. They will not import. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Here it is:



In my case, they're NOT grayed out and imported as if the were not already in my catalog.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

After watching your video, I've tested Win 10, Mac 10.14.6 and Mac 10.15.3 and the results are the same in each case. Images are grayed-out and will not import without disabling the "Don't import suspected duplicates' option. 

I've also used two separate Adobe ID's on two different iPads. The results are the same.

I've also tried selecting the card in the Devices section instead of the Files section (as shown in your video) and it does not change the results. 

I am still unable to reproduce this. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

So you have seen the issue and acknowledge the bug ? Do you need logs or additional tests, data or informations ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

I am sorry but I cannot acknowledge this as a bug at this time. 

So far, in the two months since this was first reported, this is the sole report I've seen. I cannot reproduce it with your steps on multiple machines/OS's/devices and Adobe ID's. The video was a nice confirmation that we are attempting the same steps. Thank you for sending it. 

As always, I would be happy to revisit this if you have new information.  As of now the status of this report remains "No Status" 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Are you kidding? What do you want more? Tell me, what? After two months, yes, because there was ZERO answer to the problem. If I hadn’t pushed for it, it’s status would still be parked. Do you keep stats on the number of unsolved bugs or what?

Does it work as expected? NO! And until solved, you should treat this as a bug and not the opposite.
I’m sick of paying for such a crappy service! And now you’re basically telling me it’s not an issue ? 

There is no offline sync, which has been requested for AGES! And now this bug basically prevents of sorting synced images from images to import. But do you care? Apparently, Adobe doesn’t give a dime about suggestions, bugs or even customers. Do they ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Hey Antoine, I hear what you're saying, but you've been around here long enough to understand that these problems need to be reproducible in order to go anywhere.

Rikk did more testing than me but for what it's worth, I couldn't replicate the behavior either.  That's not to say you're not experiencing it.  Just that I can't replicate it.

Have you tried it with different file types, a different catalog, did you reset your preferences, etc?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Hey Antoine, I hear what you're saying, but you've been around here long enough to understand that these problems need to be reproducible in order to go anywhere.

Rikk did more testing than me but for what it's worth, I couldn't replicate the behavior either.  That's not to say you're not experiencing it.  Just that I can't replicate it.

Have you tried it with different file types, a different catalog, did you reset your preferences, etc?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Half the problems on this forum have nothing to do with "Adobe has screwed up", it's "your OS is messed up" and that's why it doesn't work. Get an IT GUY! Then you can talk about Adobe.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 20, 2020 Mar 20, 2020

Copy link to clipboard

Copied

Thank you Carlos. It's very helpful and obviously taking into account the clean install I've performed yesterday. Also having studied my up to date Linkedin page to know wether or not I'm an "IT GUY" was of great help. Ayway...

@tom: good idea to try with another format, it helped:
The bug happens:
  • With Sony ARW files
  • Sony JPEG
The bug does not happens:
  • With DxO Raw files
  • HEIC on Sony's SD card
I'll continue investigation with other files, but it's really strange!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines