P: Import ignores already imported photos

[Antoine HLMN]

Hi,

Lightroom ignores already imported images, even though I select "New Photos" and check "Don't Import Suspected Duplicates".

My catalog:



Import dialog, same images, same names...:

[Antoine HLMN]

Rikk, could you reproduce it now?

[Antoine HLMN]

Can this issue bue acknowledged, please?

[Antoine HLMN]

Hah! New clue!! It does it only from images imported through sync process, not imported from the SD card.

... Yet another sync bug... 😞 😞 😞

[Todd Shaner]

Try resetting your LR Preferences file as outlined at the below link. I suggest moving the Preferences file to the desktop so you can restore it if of no help. Restart LR and it will build a new Preferences file with default settings. See if the issue is fixed.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

[JohanElzenga]

I am not sure I understand the problem. You checked the option to not import suspected duplicates, and now you complain that Lightroom is not importing duplicates?

[FeedbackCommunityMember]

Do  you Rename the photos when you import them? It's ESSENTIAL, but after looking at your imported shots I see you don't. Once the camera runs out of filenames (at 99,999), it will go back to 0001 (or whatever), which you will already HAVE in your catalog, and now it will have 2 images with the same name (not good!) Try "Clientname2020-1" of some variation like "Shootname2020-1".

Could this be why? I never have this problem, because I always reformat cards after a shoot, so it's always New Images.

[Rikk Flohr: Photography]

The engineering team is no longer able to reproduce this bug. Do any of you on this thread still see this issue with 10.2?

[theac6945740]

Is this bug fixed please?

thanks

[Antoine HLMN]

Thanks Rikk! That’s excellent news! 🙂 

Of course you can include the file in the bug report. 🙂 

[Rikk Flohr: Photography]

Ok. With this file, I can make it fail on Lightroom Classic but only from an SD card - It works as expected with the same file on a CF Card. 

Interestingly Lightroom Desktop recognizes it as a duplicate in both cases. 

Do I have your permission to include the file on the bug report?

[Antoine HLMN]

Damnit!!

Sure, no problem 🙂 It's exactly what I've done in previous example (whereas I hadn't formatted the card before).Here is the zip file:
https://we.tl/t-DqgKTCZBFr

Sorry it's an uncompressed raw, so a little heavy ^^

[Antoine HLMN]

Sure, no problem

[Antoine HLMN]

Sure, no problem

[Antoine HLMN]

Sure, no problem

[Rikk Flohr: Photography]

I've tried it with several ARW files but no guarantees that it is the same vintage from which you are working. 

Since I don't have access to another Sony while I am working under the Shelter In Place regulations:

You can try this:

Format Card in Camera
Shoot one image
Copy the entire contents of the card into a folder on your desktop
Zip this file and post it for me to download. 

I will make the attempt on my end to see if I can duplicate with your file. 

[Antoine HLMN]

Have you tried with sony files?

I tried again and it still bugs:

• The file imported from mobile
  

• And in the import dialog

Note the "New Photos" tab and the "Don't import suspected duplicates" checkbox.

[Rikk Flohr: Photography]

Sorry Antoine,

I am still unable to reproduce this report using these steps. Has something changed that lead you to expect that it would be reproducible now? I am still using the same steps as before and the result is the same. 

[FeedbackCommunityMember]

Antoine you didn't have to do that, I could have TOLD you you're not an IT guy! Your sarcasm is unappreciated, just trying to be helpful (after 25 years of IT experience). End of line.

[Antoine HLMN]

Thank you Carlos. It's very helpful and obviously taking into account the clean install I've performed yesterday. Also having studied my up to date Linkedin page to know wether or not I'm an "IT GUY" was of great help. Ayway...

@tom: good idea to try with another format, it helped:
The bug happens:

• With Sony ARW files
• Sony JPEG

The bug does not happens:

• With DxO Raw files
• HEIC on Sony's SD card

I'll continue investigation with other files, but it's really strange!

[FeedbackCommunityMember]

Half the problems on this forum have nothing to do with "Adobe has screwed up", it's "your OS is messed up" and that's why it doesn't work. Get an IT GUY! Then you can talk about Adobe.

[tmickow]

Hey Antoine, I hear what you're saying, but you've been around here long enough to understand that these problems need to be reproducible in order to go anywhere.

Rikk did more testing than me but for what it's worth, I couldn't replicate the behavior either.  That's not to say you're not experiencing it.  Just that I can't replicate it.

Have you tried it with different file types, a different catalog, did you reset your preferences, etc?

[tmickow]

Hey Antoine, I hear what you're saying, but you've been around here long enough to understand that these problems need to be reproducible in order to go anywhere.

Rikk did more testing than me but for what it's worth, I couldn't replicate the behavior either.  That's not to say you're not experiencing it.  Just that I can't replicate it.

Have you tried it with different file types, a different catalog, did you reset your preferences, etc?

[Antoine HLMN]

Are you kidding? What do you want more? Tell me, what? After two months, yes, because there was ZERO answer to the problem. If I hadn’t pushed for it, it’s status would still be parked. Do you keep stats on the number of unsolved bugs or what?

Does it work as expected? NO! And until solved, you should treat this as a bug and not the opposite.
I’m sick of paying for such a crappy service! And now you’re basically telling me it’s not an issue ? 

There is no offline sync, which has been requested for AGES! And now this bug basically prevents of sorting synced images from images to import. But do you care? Apparently, Adobe doesn’t give a dime about suggestions, bugs or even customers. Do they ?

[Rikk Flohr: Photography]

I am sorry but I cannot acknowledge this as a bug at this time. 

So far, in the two months since this was first reported, this is the sole report I've seen. I cannot reproduce it with your steps on multiple machines/OS's/devices and Adobe ID's. The video was a nice confirmation that we are attempting the same steps. Thank you for sending it. 

As always, I would be happy to revisit this if you have new information.  As of now the status of this report remains "No Status"