P: iPhone video Capture Time is shifted upon Import

[tred56ut]

Beginning with at least the iPhone 4S, and continuing with the 5 and 5s, I see that videos shot with those devices show a capture time that seems to relate to GMT, when it was actually shot at GMT -5.

The videos show a correct creation time in Finder prior to import, but this odd shift occurs upon import. I know that the capture time can be edited in Lightroom, but I'd rather see the correct time on import.

This happens in Lightroom 5.3, but also occurred all the way back into 4.

[MarkML]

When .MOV files are imported into LR 6.10.1 from my iPhone 7 Plus, LR randomly applies the UTC timezone fix described in the release notes for 2015.10/6.10.  Some of the videos show the correct time rather than UTC, while others still show in UTC time.  There does not appear to be any obvious pattern, since each time the same set of videos are imported, the fix is randomly applied to some files but not others.  This is most perplexing.  At least before the "fix" was introduced, I could bulk shift the datetime to fix the defect, but now that isn't even an option, so now the situation is much worse than before.  As least before it was predictable behaviour. 

I have figured out another workaround, which work perfectly so far after repeatedly importing.  It is however, slightly “destructive” which is unfortunate, and I am working on some alternatives.


The workaround fix is to simply run the following ExifTool command on all .MOV files that came out of myiPhone, before importing into LR:


exiftool -overwrite_original "-quicktime:createdate<quicktime:creationdate" "-quicktime:modifydate<quicktime:creationdate” FILE/DIR


I really don’t know what on earth is going on in the LR code, but if I could fix the issue so quickly and simply, it’s quite beyond me why this is so hard for LR to resolve.  Just use the quicktime:creationdate tag in .MOV files from iPhones.  Maybe there is more to it, but the randomness of the defect is very worrying, and this works perfectly so far.


I notice that I am not the only one experiencing this defect - here is another:
https://feedback.photoshop.com/photoshop_family/topics/iphone_video_capture_time_is_shifted_upon_imp...


I am using LR 6.10.1 on Mac Sierra 10.12.5 and my iPhone is running 10.3.2.

[Smit K]

Hi Mark,

Could you share a sample video where you are seeing the problem consistently to keniya@adobe.com? This will help us investigate more.

Thanks,
Smit Keniya
Adobe Lightroom Team

[MarkML]

Hi Smit, thanks for your reply - the problem is that this is random, so sending you an example single file is not going to be too helpful. Every time I import the exact same set of files, a random different set of files are affected.  How else would you like to drill down into this?
Thanks,
Mark.

[Smit K]

Hi Mark,

I am trying to reproduce this on our end.

Just to confirm, you were facing the issue with videos from iOS Camera app or did you use other apps for capturing the video?

Also,  could share the set of the videos on which you are facing this continuously with some of the random files with me?

Thanks,
Smit Keniya

[MarkML]

Hi Smit, the set I had been using was about 50GB. Perhaps we could arrange a screen share session at I can show you what is happening? Otherwise I will try do repeated imports and see if there are any files that consistently have issues.

And yes, all from the iPhone.

Thanks,
Mark.

[Smit K]

Hi Mark,

Could you share the details of the videos?

• Shot in - 720P, 1080P or 4K?
• Were any of them slow-mo or time-lapse?

This will help in creating a set on our end which is like your set

Thanks,
Smit Keniya

[MarkML]

Hi Smit, 
They were all in 4K, and I think there was one or two slo-mo files - I'll double check and confirm.
What I'll try and do is repeatedly import the set, and generate a report each time which I can share with you, and I'll include as many data points in the report as possible.

Thanks,
Mark.

[arbell15]

Just FYI that my experience above is identical to marks.  The importing is hit or miss, sometimes it gets the timezone right, sometimes it's wrong, and If I reimport the same files, the ones it gets it right/wrong on changes.

[Smit K]

Thanks, Mark! I will try to reproduce on our end.

Thanks,
Smit Keniya

[arbell15]

I did my 3 month unloading photos/vidoes from various devices today and ran into this a bunch of times.  The problem is that the same video imported over and over again will sometimes come in in GMT time and sometimes the correct local time.  Unfortunately us sending videos in isn't going to help resolve this.  I took a video of my lightroom experience of a video from 2 this afternoon which showed 9 in lightroom after initial import. I removed that single video from the catalog and then resyncd the folder and on the second sync, it got the correct local time of 2pm.  I sent the details to your e-mail address Smit.

[Smit K]

Thanks, Andrew!

I am trying to reproduce the issue on our end.

Thanks,
Smit Keniya

[Rikk Flohr: Photography]

Lightroom CC2015.12/6.12 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

http://blogs.adobe.com/lightroomjournal/2017/07/lightroom-cc-2015-12-now-available.html

[ethani48380925]

Thanks, Rikk.  Hope it finally works. 

My desktop app is not showing the latest update, nor does this page.  Is there another way to get it, or should I just wait and be patient?

[johnrellis]

You can download updates directly from here: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

[Rikk Flohr: Photography]

It can take a few hours for the updates to propagate through the server. Your CC app refreshes every 24 hours. If you can't/won't wait, you can get it from the link John provided. 

[ethani48380925]

The update's not at the link John posted, either.

[johnrellis]

You need to click on the blue arrow to see the actual download links (see the screenshot):

[ethani48380925]

That's right.  And when you do, what do you see?

[johnrellis]

Interesting, 6.12 has been removed from that page since I downloaded it from there late last night.  But these links work:

Windows: http://swupdl.adobe.com/updates/oobe/aam20/win/AdobeLightroom-6.0/6.12/setup.zip

Mac: http://swupdl.adobe.com/updates/oobe/aam20/mac/AdobeLightroom-6.0/6.12/setup.dmg

[ethani48380925]

Thanks.  How do I go about installing from that file?  The AdobePatchInstaller didn't work for me.  Do I just drag the Lightroom application from within the unzipped Assets1 folder to the Application folder?

[johnrellis]

On Mac, I just run the AdobePatchInstaller.  What happens when you double-click it?

[ethani48380925]

It says it's not for me.  Sounds like something I say to my 7-year old.

[johnrellis]

Do Help > System Info -- what is the exact version shown?

[ethani48380925]

CC 2015.10 [ 1111918 ]

[johnrellis]

If the error is, "This patch is not applicable for you", see this thread for possible solutions: https://forums.adobe.com/message/9689982 .  In general, the update process isn't too robust, unfortunately: https://feedback.photoshop.com/photoshop_family/topics/what-is-wrong-with-the-lightroom-update-proce...