P: Lightroom classic crashing when attempting to drag-and-drop photos into a collection. (11279590)

[andrewm87895165]

Hi all,

I am hoping someone can help.  I am having issues dragging-and-dropping a photo or group of photos into a collection.  Any time I attempt to do this, lightroom classic crashes.  I am running the updated version of lightroom 14.5.1.  OS is Windows 11.   I attached the error xml as well below.  Has anyone run into this or have any suggestions? 

I have tried the following and issue persists:

1. Restart computer / lightroom

2. Restore default lightroom settings / preferences

3. Update GPU driver

4. Disable GPU acceleration

5. Create new lightroom catalog

6. Revert to prior versions of lightroom.  I have tried 14.5 and 14.4 so far.

Thanks!

Andrew

[CMass]

Hey @andrewm87895165,

Thanks for sharing the steps you've already taken to fix the issue—super helpful!

I tried to find a crash report using the email address linked to your community account, but couldn’t. Have you been able to submit a crash report to Adobe yet? If not, here’s how you can do it: https://adobe.ly/4px8z5z

Please, share the email address you used when submitting the report (if different from this account.) That’ll help us track it down more easily.

Thanks!

^CM

[CMass]

Thanks for sharing the email. I've located the crash report associated with it and shared it with the team. Could you confirm whether you're using the Studio or Game driver?

^CM

[andrewm87895165]

I have tried both.  I originally had the game version of the driver installed but tried installing the studio version as well.  This did not resolve the issue.  I also tried with GPU accleration completely off, also with no help.

[CMass]

Quick Follow-up! I found your report and logged a bug. Your post has been moved to the bug section and the title updates. Please follow this post for updates. 

^CM

[andrewm87895165]

Thank you!