P: Lightroom Classic: no longer syncs completely, successfully.

[hr114]

I've had a problem getting my collections to sync for over three months now. Lr Classic used to magically sync my dozens of collections, and over 5,000 files, and did it without any hiccups for several years. Then, suddenly in late July it just stopped working. It would just hang trying to update any new items in any collection, and still does.

I have called support, opened two separate tickets, and followed everything they asked me to do, plus everything ever mentioned here at least three times, and still there's no fix. I even exported a large collection of my portfolio as DNGs, created a new Adobe account, created a new macOS account so everything would be in a clean state, and tried syncing about 1,000 of my photos from that account. LrC still got stuck with 200 photos remaining to sync. Why can't the entire sync database just be reset so we can just start from scratch?

I'm frankly at wit's end. I totally fell in love with LR Classic sync, and used it across my macOS desktop, my iPad, and even my iPhone, and it was working brilliantly. It was so magical, I built my whole workflow around it for my portfolio, my students, and even my clients. Heck, I even built my whole website with it in Adobe Portfolio! Now it's just dead in the water, and I'm stuck, and feel like Adobe doesn't even care.

If anyone has any ideas how to get this to work again, I'd sure love to hear them.

 Sincerely,

Hans Rupert

[gals94340254]

Step (3) - renaming the catalog file seemed to have do the trick for me! thank you!

[wittywings]

@gals94340254 what did you do? Just quit LrC, renamed the Catalog and reopened? 

Thanks...

It's been days and I still havent been able to correctly sync my pictures from the cloud with LrC, it's a pain, really... Howcome Lr works so well and LrC is a mess? 

[Jim 185]

PLEASE NOTE:
I have started a new thread for this. I don't seem to be able to delete this posting.

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I am having a problem with syncing and found this thread on the forum.

Background:

My sync’ed images are used in Adobe Portfolio, Express and a number of standalone collections shared by Lightroom Links.

About 10 days ago I tried entering keywords on new images and didn’t notice that my click on “Click here to add keywords” didn’t connect; I carried on typing causing the screen to change modes (presumably as I typed short cut keys). I recovered back to the Library screen, but noticed all my keywords were gone for the entire catalog. (I was deleting keywords in the new images) Then I spotted the SYNC METADATA on the right side of the screen was ON!! I never use that, but somehow in the mishmash of typing I must have clicked on it unknowingly.

To get my keywords back I copied my last catalog back-up (the full catalog set of files, not just the zipped back-up) When I clicked on the lrcat file it said corrupted but LrC fixed it.

Keywords were back so I though all was OK and have been working with the (fixed up) catlog for about a week.

Now I have just noticed that NONE of my collections are showing as being sync’ed (The zig-zag line next to a synced colllection are all gone) and the top right syncing activity dialogue box is showing 14,874 syncing.

(I don't think the problems vis-a-vis the keywords has anything to do with the syncing issue as I had closed LrC a few times after resolving the keywords issue without being told of on-going syncing in the LrC close dialogue)

Following your instructions on page 1 of this thread:

I went to your step 1, no issues showed

I went to step 2, let the syncing run for 60 minutes - no change in numbers

I went to step 3, nothing showed.

I have not tried changing the synch.lrdata to “old” yet. 

I have some zipped catalog back-up files from late December

See screen grabs below

I am on Win 10, running LrC ver 12.1