P: Locks up on MacOS X 10.11.3

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Adobe Community Professional ,
Jan 27, 2016 Jan 27, 2016

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Lightroom CC 2015.4 locks up on my iMac running MacOS X 10.11.3. I had to force quit the application. I've tried several solutions, like uninstalling and then installing the stand-alone installer and the 6.4 updater, and uninstalling and installing LR CC2015.4 from the CC app, but nothing seems to work. The update runs fine on my MacBook Air with MacOS X 10.11.2, so I wonder if it's the combination of both updates that causes the problem.

-- Johan W. Elzenga
Bug Unresolved
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Adobe Employee , Feb 17, 2016 Feb 17, 2016
Johan, please take a look at this note to see if it helps in your case, https://helpx.adobe.com/lightroom/kb/lightroom-cc-2015-4-lightroom-6-4-crashes-on-launch.html. If you're not sure on how to change the permissions of a folder and its enclosed items, check out this Apple help doc https://support.apple.com/kb/PH21997?locale=en_US&viewlocale=en_US

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Adobe Employee ,
Jan 27, 2016 Jan 27, 2016

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At what point is it locking up? Launch? Switching to Develop?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Community Professional ,
Jan 27, 2016 Jan 27, 2016

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Shortly after launch. I'm still in grid mode, I select an image, select another one, hang. I've saved a Console hang report. Let me know if you want me to send it somewhere, or I can publish a link where you can download it.
-- Johan W. Elzenga

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New Here ,
Jan 27, 2016 Jan 27, 2016

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Hi, please do share the report.

Also, could you let me know the details about the Graphics card on your Mac?

Can you try disabling the GPU as suggested here https://helpx.adobe.com/lightroom/kb/... , and let me know if you still see the hang?

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Adobe Community Professional ,
Jan 28, 2016 Jan 28, 2016

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My GPU is a NDIVIA GeForce GT 650M, but GPU acceleration has been turned off all this time already, because I find it slows down spot healing considerably. Other things I've already tried are using a different catalog, and disabling all third party plug-ins. Doesn't help either.

Here's the log: https://www.dropbox.com/s/bykzjmd2r6z...
-- Johan W. Elzenga

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Adobe Community Professional ,
Jan 28, 2016 Jan 28, 2016

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And of course I also tried deleting the preferences file in user/library/preferences/. Doesn't solve the problem either.
-- Johan W. Elzenga

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Adobe Community Professional ,
Jan 29, 2016 Jan 29, 2016

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Any news? I believe there is another report about the same problem... BTW, Lightroom CC2015.3 runs fine on the same system, so it isn't a problem of permissions of folders that Lightroom uses.

-- Johan W. Elzenga

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LEGEND ,
Jan 29, 2016 Jan 29, 2016

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That looks like it is waiting on an OS routine to return -- which might indicate a problem with your disk.
The Lightroom team might be able to narrow down the problem further once they can resolve the function names from the stack.

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Adobe Community Professional ,
Jan 29, 2016 Jan 29, 2016

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Thanks. One thing I have tried in the meantime is logging into the same machine using a different account. Lightroom does work on that account as far as I can see. Of course I could only test it by creating a new library, but that worked and I could import some images. I also checked the disk with Disk Utility, which didn't report any errors. My Mac has a Fusion drive however, so perhaps Lightroom uses the SSD part with my main user account (because I use it every day) and not when logged in as another user (because that is a 'test' account that I normally don't use).
-- Johan W. Elzenga

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Adobe Community Professional ,
Feb 01, 2016 Feb 01, 2016

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Any news? I'm perfectly happy with reformatting my hard disk and restoring it with a Time Machine backup, but only if there's a real chance that this solves the problem...
-- Johan W. Elzenga

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LEGEND ,
Feb 01, 2016 Feb 01, 2016

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I have the same issue but if you leave Lightroom for 3-5 minutes – spinner disappears and everything works fine. Anyway, I hope to find an appropriate fix.

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Adobe Community Professional ,
Feb 01, 2016 Feb 01, 2016

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Interesting. I've never waited that long, but I'll give it a try.
-- Johan W. Elzenga

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Adobe Community Professional ,
Feb 01, 2016 Feb 01, 2016

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Yes, indeed! It took a few minutes, but now Lightroom is running again. Obviously this is something that needs to be resolved, but it is 'workable' for the time being.
-- Johan W. Elzenga

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New Here ,
Feb 17, 2016 Feb 17, 2016

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Hi Johan,

Could you please post the hang log again..the old link : https://www.dropbox.com/s/bykzjmd2r6za9mn/AdobeLightroom_2016-01-27-222015_iMac.hang?dl=0 is not working anymore.

Regards,
Avinash

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Adobe Community Professional ,
Feb 17, 2016 Feb 17, 2016

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OK, it's up again.
-- Johan W. Elzenga

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Adobe Employee ,
Feb 17, 2016 Feb 17, 2016

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Johan, please take a look at this note to see if it helps in your case, https://helpx.adobe.com/lightroom/kb/lightroom-cc-2015-4-lightroom-6-4-crashes-on-launch.html.

If you're not sure on how to change the permissions of a folder and its enclosed items, check out this Apple help doc

https://support.apple.com/kb/PH21997?locale=en_US&viewlocale=en_US

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Adobe Community Professional ,
Feb 18, 2016 Feb 18, 2016

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No, that isn't the problem. All these folders already have read & write permissions.
-- Johan W. Elzenga

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LEGEND ,
Feb 18, 2016 Feb 18, 2016

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Johan, I tried this an hour ago and now my Lightroom works fine. However, there is a catch, you need to click on 'Apply to enclosed items...'

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Adobe Community Professional ,
Feb 18, 2016 Feb 18, 2016

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Yes, that seems to solve it! Thanks, guys.
-- Johan W. Elzenga

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Adobe Employee ,
Feb 18, 2016 Feb 18, 2016

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LATEST
Glad that it helped :-).

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