P: Map Module not working 11.3.1 on some Windows installations

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LEGEND ,
Apr 24, 2022 Apr 24, 2022

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Windows 11 21H2

 

If you shut down Lightroom Classic 11.3.1 with the Library Module showing, then re-launch later, the Map Module works fine.

 

If you shut down Lightroom Classic 11.3.1 with the Map Module showing, and then re-launch later, the Map Module is not usable. The exact form of the error changes, its not always the same, sometimes I get JavaScript error, sometimes the Map Module just freezes, other times it has other errors, but the Map Module simply doesn't work in this situation.

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correct answers 2 Correct answers

LEGEND , May 16, 2022 May 16, 2022
Try going to Library, then exiting LR.  After restarting LR, does the Map now work?  Many on Windows, and a few on Mac, have observed that the Map module can start behaving badly if you last exited LR from the Map module.

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Adobe Employee , Apr 29, 2022 Apr 29, 2022
Adding bug number
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Adobe Community Professional ,
May 14, 2022 May 14, 2022

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Merged

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Community Beginner ,
May 15, 2022 May 15, 2022

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As the original person to post about this problem (on April 21), I should note that the "workaround" many people have reported where closing/opening LRC while in the library allows maps to work while doing so in the map panel does not allow maps to work, does not fix the problem for me. Maps do not work in 11.3.1 no matter what panel is active when I close LRC. The only way I can get them to work is to revert entirely to 11.2.

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Community Beginner ,
May 15, 2022 May 15, 2022

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Yep. Exactly my experience



Sent from my Galaxy

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New Here ,
May 16, 2022 May 16, 2022

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(LR v11.3.1) Sometime today, the map module has stopped working. Going to the map, it only loads the few cached tiles from before it stopped working and clicking any photo or its geotag pin fails to load the location in the map.

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LEGEND ,
May 16, 2022 May 16, 2022

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Try going to Library, then exiting LR.  After restarting LR, does the Map now work?  Many on Windows, and a few on Mac, have observed that the Map module can start behaving badly if you last exited LR from the Map module.

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New Here ,
May 17, 2022 May 17, 2022

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Thanks, that seems to have gotten me back on track. Weird bug I hadn't encountered before.

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LEGEND ,
May 17, 2022 May 17, 2022

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Moderators, @Rikk Flohr: Photography, please merge with this existing bug report:

https://community.adobe.com/t5/lightroom-classic-bugs/p-map-module-not-working-11-3-1-on-some-window...

 

While the subject says "windows installations", there are now three reports that it sometimes happens on Mac.

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New Here ,
May 19, 2022 May 19, 2022

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Problem with the Map module (LR Classic 11.3.1) on MacOS (12.3.1, latest):

1/ sometimes unable to drag a photo to add geolocation. Sometimes its works after relaunch.

2/ the Hybrid (Google) Map is displayed in 3D version after a zoom level, but sometimes by just dragging (same zoom) the map to another location. Very strange and annoying.

Bugs about the Map Module in LRC > 11.3 have now been reported for a month at least, and nothing from Adobe? For the price of the subscription, we are waiting for a better support.

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New Here ,
May 19, 2022 May 19, 2022

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The hybrid 3D map is also a major annoyance. Makes it very hard to pinpoint a photo's location.

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LEGEND ,
May 19, 2022 May 19, 2022

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"the Hybrid (Google) Map is displayed in 3D version after a zoom level, but sometimes by just dragging (same zoom) the map to another location. Very strange and annoying."

 

There's a separate bug thread about the random appearance of 3D view:

https://community.adobe.com/t5/lightroom-classic-discussions/map-module-it-s-not-birdseye-view-rathe...

 

Please add to that thread: Your precise version of LR (not "latest"), your operating system, observations about when it comes and goes. Unless there's a way to reliably repeat the problem, Adobe is unlikely to pay attention.

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Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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Map module continues to not function in Lightroom Classic 11.4 released today.

 

As the original poster of this problem >7 weeks ago, I will again emphasize that shutting down Lightroom in the library module and then opening and changing to maps does not fix the problem for me (although it appears to for some other users). The module only works if I revert to LRC 11.2. Every version since, 11.3, 11.3.1, and 11.4 has the same error as I originally reported and which others have confirmed.

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LEGEND ,
Jun 14, 2022 Jun 14, 2022

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The fixed-bug list for 11.4 doesn't list this bug:

https://helpx.adobe.com/lightroom-classic/kb/fixed-issues.html 

 

I continue to see the same symptoms I observed before, the map module not displaying pins or allowing drag-and-drop of photos to the map, but only when LR was last exited from the Map module, and only on my Windows installation, not on my Mac.

 

Maybe there are two different bugs here, one for whom the restart workaround is effective and the other not.  Or maybe it's the same bug and we just don't know all the conditions affecting the sometimes-workaround.

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Community Beginner ,
10 hours ago 10 hours ago

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LATEST

Another two weeks, another update, another failure to fix this bug, which is now over two months old. Still getting same "Unable to connect to Adobe servers. Map module will not work." message in version 11.4.1. Whether I close the LRC with the map module active/open or not makes no difference. Reverting back to 11.2 yet again.

 

And I don't recall if I reported it before, but I've tested this on two different computers from two different manufacturers and have the same problem on both.

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