P: Special characters in folder locations causing troubles with catalogue

[Stephen Byerley]

Hi,

When trying to synchronize folders, Lightroom Classic treats differently folders having a special character (e.g., an a vowel with an accent).

For example, on the folder "Mickaël", all pictures are treated as missing, and need to be removed then reimported. See screenshot below:

Screenshot20210816at12.02.03AM-a17dda3f-7e8f-4d24-be15-28f473506bdf-1890209172.png

Conversely, folders without special characters are treated normally.

Note that this happens on all folders having special characters, which means around 12,000 photos are affected. Needless to say, I am not interested in doing a massive synchronization at this stage because of this problem.

I recently imported my catalogue from Lightroom 6 to Lightroom Classic CC.

My photos are stored on a Synology NAS and mounted as SMB remote folders.

Thanks

[Rikk Flohr: Photography]

If you locate the folder in your folder's panel and rename it to a value without special characters - allow a moment and then rename it back to the original name, what happens?

[Stephen Byerley]

Hi Rikk, rename in the Finder directly, you mean? Surprisingly, even in the folder panel still shows an exclamation mark, using the "Show in Finder" on any picture in the folder works. It means that the folder is correctly recognized, but there's somewhat a bug in the folder panel. So definitely a bug. Can we escalate that? 

[cegor]

I have a similar issue. Sometimes it fixes the problem when I copy the entire folder to another location, but not always. Renaming the folder is not a good idea in my case, as it leads to a total mess in Lightroom - two folders with similar names but different content (one is empty). Both of them point to the same folder on the disk, so you cannot delete the empty one or rename it.

[johnrellis]

I'm not able to reproduce this behavior in LR 13.2 on Mac or Windows.