P: When browsing the History Panel, LrC 13.0 crashes on Windows

[Giovanni Stoto]

Panic!!!

Windows 11, quite powerful PC with dedicated GPU, i7 13th gen 32GB RAM.
I updated to LrC v13 and updated the catalog upon opening. Now if I import a NEW photo and go to the development module, LrC crashes. no problem with photos already imported.

[shaugsburg]

Rick, thanks for your time! I sure don't know what the problem is - and now since I checked the box "automatically send crash reports to adobe" no crash dialog is popping up. If there is a place on the hard drive where the crash reports are stored, I'd be happy to dig them out and send or screen shot them. I am a local admin and have access to all files.

One issue I have found and somewhat solved for me has to do with the way the develop presets are stored. At some point (years ago) I renamed the "User Presets" group and that seemed to cause confusion in this version. I deleted my old groups, added a new preset to the User Presets group (which hadn't showed until then) and the preset worked fine on several pictures. Until the next random crash...

I sure don't envy your software engineers - I can only imagine the hair ppulling (and overtime!) that's going on.

[Rikk Flohr: Photography]

I checked again this morning and nothing. 
One more time Direct Message me the email you are using in the form. 

Crashlogs from your computer won't ID the issue in our system and are of very limited value. 

[crysania4]

IS this being worked on?  I'm seeing a lot about needing crash reports but nothing about if this is actually being looked into. 

[Giovanni Stoto]

@Rikk Flohr: Photography  why are you repeating over and over the same qustion? It is not even clear who you are talking to.
I am sure that by nowm Adobe must be aware there are hugge problems with this upgrade: is someone wotking on it? We are paying, you know, and some of us make money with this...

[Rikk Flohr: Photography]

@Giovanni Stoto 

I can see how you became confused. This thread contains many other threads, and the questions you are referring to were asked when those threads were distinct prior to their being merged.  If you read them all at once in a line, they might seem confusing to someone new to the forum. 

The Bug is marked Acknowledged (see right-hand column) and the team is working on a fix. When the fix is released, the reply will be to this thread, and then all of those other threads merged into this Primary thread will be notified too. 

[Giovanni Stoto]

@Rikk Flohr: Photography ok thx clear 🙂

[bramv87804718]

Hallo everyone,

I have the same (or very similar) problem too, but maybe I can add some information of something I observed. LR13 crashes in edit-mode when I use an existing preset, but also when I convert the camera-profile to a costum made profile. While crashing, the edit history of the picture goes corrupt The interesting thing is, that LR only crashes if the Edit History is visable on my screen. When it is not visible (for example because my preset-panel is open, and the History is way below it and not on the screen), LR13 keeps working. However, as soon as I scroll down to make the History visable, LR crashes. Once it crashed on a particular image, the History of this picture stays corrupt (and is blank). If I restart LR (with some hassle) and go to such a corrupt History-picture, LR crashes immediatly when scrolled down to the History....

I am now going back to LR12.5, as this situation is entirely unworkable for me, but I hoop this gets fixed soon.

Underneath, I added a system report (and LR sent several crash-reports with my email-adress Yesterday and today).

---------------

Lightroom Classic version: 13.0 [ 202309270914-5a1c6485 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3,5GHz
SqLite Version: 3.36.0
CPU Utilisation: 1,0%
Built-in memory: 32682,1 MB
Dedicated GPU memory used by Lightroom: 44,2MB / 3943,0MB (1%)
Real memory available to Lightroom: 32682,1 MB
Real memory used by Lightroom: 1044,3 MB (3,1%)
Virtual memory used by Lightroom: 1185,0 MB
GDI objects count: 867
USER objects count: 3262
Process handles count: 2323
Memory cache size: 67,3MB
Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 251MB / 16341MB (1%)
Camera Raw real memory: 252MB / 32682MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1440 pixels
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1650 SUPER (31.0.15.3758)
Init State: GPU for Image Processing supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\Foto_C1LR_Catalogs\Lightroom_catalogs\Alles_LR6_CC2015\Alles_LR11_Upgrade20211028_v11-v13.lrcat
Settings Folder: C:\Users\bramv\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Print Studio Pro
3) Canon Professional Print && Layout
4) Flickr
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 2187
Subsystem : 874f1043
Revision : a1
Video Memory : 3943
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Luidsprekers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x83
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 1650 SUPER/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 537.58
GPUDeviceEnabled: false
OGLEnabled: true
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[Smit K]

Greetings All,

Lightroom Classic v13.0.1 is released. This update contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

[shaugsburg]

Thanks, LR team for the hard work. Installed and running on my system with (so far...) no problems.

[Guest]

13.0.1 has totally broken LR for me. It won't even open now and crashes on open even before the loading screen. 

[Rikk Flohr: Photography]

Marking status as "Fixed"

[erceem]

Thank you very much, Lightroom now works completely again for me.

[Giovanni Stoto]

All good so far now

[bramv87804718]

I just installed 13.0.1 and it seems to work fine now.
Thanx for this adequate, fast and necessary fix!

[euklita]

As soon as I click on the HISTORY , the program freezes and nothing works. says there was an error