在启动时崩溃 - Lightrroom Classic 10.4 crashing on launch on Windows 10

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Dec 27, 2021 Dec 27, 2021

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.4" build="[202108071231-af9219b9]" source="Windows-Client" crashType="n/a">
<time year="2021" month="12" day="27" hour="23" minute="17" second="41" timeoffset="480" timezone="Öйú±ê׼ʱ¼ä"/>
<user guid="acbd87d7-92a1-40ab-bbb7-67e0c9a86aaf"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19044" applicationlanguage="zh-cn" userlanguage="zh-CN" oslanguage="zh-CN" ram="24438" machine="Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="8" cpuType="8664" cpuFreq="3000 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 580 2048SP" description="AMD Radeon RX 580 2048SP" driverDate="20211005000000.000000-000" driverVersion="30.0.13025.5005" videoModeDescription="2560 x 1440 x 4294967296 ÖÖÑÕÉ«" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_6FDF&#38;SUBSYS_2392148C&#38;REV_EF&#92;4&#38;52FC91F&#38;0&#38;0008" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20211203000000.000000-000" driverVersion="30.0.101.1191" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E98&#38;SUBSYS_7B231462&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFEE5238FE8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFEE5238FE8" symbolname="FxPluginMain"/>
<stackStatement index="1" address="0x00007FFEE523E870" symbolname="FxPluginMain"/>
<stackStatement index="2" address="0x00007FFEE523EB49" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FFEE524C04B" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FFEE5244605" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x000000001024E361" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="6" address="0x000000001024FA87" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="7" address="0x00007FFF186D7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFF19502651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000FEBD278015A5"/>
<register name="RBX" value="0x00000000F4786E94"/>
<register name="RCX" value="0x0032002500480053"/>
<register name="RDX" value="0x000000003286D540"/>
<register name="RSI" value="0x00000000F4786E70"/>
<register name="RDI" value="0x00000000F4786E94"/>
<register name="RSP" value="0x000000003286D500"/>
<register name="RBP" value="0x000000003286D559"/>
<register name="RIP" value="0x00007FFEE5238FE8"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>

 

 

{Thread title edited by moderator}

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Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

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Hi,

 

We're sorry about the trouble with Lightroom Classic. Did you start experiencing this issue after an update to Lightroom Classic or to Windows?

Please ensure you have all available Windows updates installed on the computer along with the latest drivers for the computers hardware. Also, please try updating Lightroom Classic to the latest version (11.1) to check if you continue to experience the issue.

 

If the issue persists, you can try launching Lightroom Classic as administrator by right clicking on the Lightroom Classic icon, then selecting Run as administrator.

You can also try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes!

Regards,

Nikunj

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LEGEND ,
Dec 29, 2021 Dec 29, 2021

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To build on NIkunj's reply, your crash report indicates you're not running the most recent graphics driver:

 

description="AMD Radeon RX 580 2048SP" driverDate="20211005000000.000000-000"

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580 

 

 

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