Activation failed - unable to deactivate dead PC

[gs9832420]

I have Lightroom 6 installed on my Windows 10 laptop and had a previous installation on the same machine until the hard drive failed.  I've installed on the new disk but I can't activate Lightroom as i receive an error message saying the serial is already in use by the maximum number of machines.  If I log in to my Adboe account there are no machines activated.

As I can't deactivate the previous installation as the hard drive is dead what can I do?

Thanks

Gary   

[DdeGannes · Accepted solution]

Support for Lightroom 6 ceased over three years now so it's not possible for you to do that online and you need to contact Adobe support via chat and request their assistance.

Contact Carissa via private message in this forum. See the link below.

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-o...

[gs9832420 · Accepted solution]

Many thanks for this!  All fixed now via Adobe support chat