Activation failed - unable to deactivate dead PC

New Here ,
Mar 21, 2022 Mar 21, 2022

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I have Lightroom 6 installed on my Windows 10 laptop and had a previous installation on the same machine until the hard drive failed.  I've installed on the new disk but I can't activate Lightroom as i receive an error message saying the serial is already in use by the maximum number of machines.  If I log in to my Adboe account there are no machines activated.

 

As I can't deactivate the previous installation as the hard drive is dead what can I do?

 

Thanks

Gary   

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correct answers 2 Correct answers

Community Expert , Mar 21, 2022 Mar 21, 2022

Support for Lightroom 6 ceased over three years now so it's not possible for you to do that online and you need to contact Adobe support via chat and request their assistance.

Contact Carissa via private message in this forum. See the link below.

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-of-lightroom-6/td-p/12358851

 

 

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New Here , Mar 21, 2022 Mar 21, 2022

Many thanks for this!  All fixed now via Adobe support chat

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Community Expert ,
Mar 21, 2022 Mar 21, 2022

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Support for Lightroom 6 ceased over three years now so it's not possible for you to do that online and you need to contact Adobe support via chat and request their assistance.

Contact Carissa via private message in this forum. See the link below.

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-o...

 

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Many thanks for this!  All fixed now via Adobe support chat

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