Adobe CS6 stuck in Error: Try again later For security reasons your access was temporarily disabled.

Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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Hi,

I am new to this forum and seek help with my Lightroom CS6. I locked out of my CS6 private licenses on my PC and wanted to log back in. Unfortunately, I had an issue with my mail account so that I could not put in the verification code after the password. When my mail was working again and I wanted to reactivate my lightroom CS6 license, I now get the error:

"Try again later

For security reasons your access was temporarily disabled."

 

This error is displayed since mor then 24 hours now. I can still log into my adobe account itself. Does anyone know this issue and knows how to solve it. I could not find any contact at Adobe?


Thanks for you help.

 

Best

 

Stefan

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LEGEND ,
Jul 18, 2022 Jul 18, 2022

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There is no such thing as Lightroom CS 6. What is the exact name and exact version NUMBER of the software are you using? (You can get this information from the first few lines of Help->System Info)

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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Hi, I am using lightroom Lightroom 6 (6.3). Sorry for the CS. It is a lightroom version to be used on one, max two PCs locally.

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LEGEND ,
Jul 18, 2022 Jul 18, 2022

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What Windows OS?

7? (why?)

8 (sure hope not)

10?

11? (very unlikely)

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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it´s a Win10 64 bit

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Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

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Only Version 6.14 of the 'Perpetual' Lightroom is proving to be workable with Windows-10.

Download it here-

Lightroom 6 End of Support

Not known as to why you are not able to login. Install v6.14 and try again.

 

Regards. My System: Lr-Classic 11.4.1 Photoshop 23.4.1, ACR 14.4.2, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Hi, thanks for the feedback, I already tried that link beforehand. It does not matter if I try to reactivate my 6.3 (which worked before with Win10) or if I try to install 6.14... same error message after providing my mail and password.

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hi @LR6User

My name is Carissa; I'm an Adobe Employee helping with Lightroom 6 (Perpetual) whenever possible. (*Please keep in mind that Lightroom 6 support has ended and is currently peer-to-peer. My troubleshooting tools are minimal but I'll do my best to help.)

It looks like you were successful in activating your serial recently, but it seems you're still getting the error. Can you share a screenshot of the issue? If there is any sensitive information, such as your serial number, please blur that information. You can also PM (@Carissa Massongill) the information. 

I have a feeling you might be running into a TLS issue, but I can't be sure until I see the screenshot.

 

Beest, 

Carissa 

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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Hi Carissa,

thanks for your offer to help. This is the error message I receive after having launched the Lightroom 6.14 installer exe (or after I launched my installed Ligthroom 6.3 version) and after I put my mail and password:

LR6User_0-1658402687338.png

Please let me know if I can provide any other information.

Thanks again and best regards

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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Hi, Carissa has requested you to PM (private message) her, click on the link with her name and her forum a/c will pop up and you can send her your info.


@LR6User wrote:

Hi Carissa,

thanks for your offer to help. This is the error message I receive after having launched the Lightroom 6.14 installer exe (or after I launched my installed Ligthroom 6.3 version) and after I put my mail and password:

LR6User_0-1658402687338.png

Please let me know if I can provide any other information.

Thanks again and best regards


asked

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.4.1, Lr 5.4.1, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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@LR6User Thank you for sharing that screenshot. Are you able to sign in to Adobe.com? 

Best, 

Carissa

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Just a quick follow-up, @LR6User  If you're still unable to log in, please reach out to support for help with your Adobe ID. This is usually the email address associated with your Adobe Account. Here is information on how to reach out to Adobe Support


Screen Shot 2022-07-21 at 10.51.17 AM.png

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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Hi Carissa,

thanks a lot for performing some magic in the background, it is working again:) Thanks a lot, for your great help. I can log into adoobe.com and my local Lightroom 6 is also working again.

Thanks again and have a great day.

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Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

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LATEST

 

giphy

@LR6User  Yay! That is great to hear! Have a great weekend as well! 😄

 

Thank you everyone for your help. 🙂

 

Best, 

Carissa 

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