Adobe emails me about wrong credit card info

[Guest]

Hi!

I keep getting emails from message@adobe.com that I need to update my credit card information to be able to pay my invoice for Lightroom.

The invoice is already paid, by the 15 september as it should. The last email says that they will shut down my subscription if it isn't dealt with.

Anyone knows what to do?

Best regards!

[dj_paige]

You have to contact Adobe directly, we cannot help with subscription and payments in this forum.

[hanomann]

Are you sure that the email ist really from Adobe and not from a scammer? Moving the mouse over the link in the mail shows the culprit (in Thunderbird in the bottom left corner)

[dj_paige]

Are you sure that the email ist really from Adobe and not from a scammer? Moving the mouse over the link in the mail shows the culprit (in Thunderbird in the bottom left corner)

By @hanomann

Yes, sounds like it is a scam to me.

[Guest]

Hi!

The email seem ok but thw other links in the mail either starts with to.adobe.com or postoffice.adobe.com

Are these legit and from Adobe?

If I need to contact Adobe about this where can I find the contact form?

[hanomann]

These ip addresses seems correct for me, but i am not an ip-specialist.  You may go to your Adobe profile via Creative Cloud, there ist the date of your next payment and an indication of your payment method (last 4 characters of your Bank- or Card account).

[dj_paige]

If you need to contact Adobe, go to Adobe.com