adobe lightroom classic crash report on startup windows 11

Community Beginner ,
Jun 07, 2022 Jun 07, 2022

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hello all.

 

I keep getting this popping up as soon as I launch lightroom classic V11.3.1 

Screenshot 2022-06-07 123209.png

I've uninstalled lightroom and reinstalled it but it keeps popping up. the frusterating thing is I can still edit my photos with it open but at a certen point it just stops responding and shuts down automaticly. 

 

Here is the Error Report Details

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.3.1" build="[202204181225-f90ebff5]" source="Windows-Client" crashType="n/a">
<time year="2022" month="6" day="7" hour="12" minute="31" second="17" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="d6b0d9e9-3676-4d70-865f-b60f8ef054f7"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-CA" oslanguage="en-US" ram="32702" machine="Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="16" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2080 Ti" description="NVIDIA GeForce RTX 2080 Ti" driverDate="20220519000000.000000-000" driverVersion="30.0.15.1295" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1E07&#38;SUBSYS_866A1043&#38;REV_A1&#92;4&#38;1116D546&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA99E27F07">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA99E27F07" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FFA20A3545A" symbolname="dxCaskGetExportTable"/>
<stackStatement index="2" address="0x00007FFA20AB19F0" symbolname="dxCaskGetExportTable"/>
<stackStatement index="3" address="0x00007FFA20A85EBA" symbolname="dxCaskGetExportTable"/>
<stackStatement index="4" address="0x00007FFA20A847A3" symbolname="dxCaskGetExportTable"/>
<stackStatement index="5" address="0x00007FFA20A6C985" symbolname="dxCaskGetExportTable"/>
<stackStatement index="6" address="0x00007FFA20A37B43" symbolname="dxCaskGetExportTable"/>
<stackStatement index="7" address="0x00007FFA9A29A50F" symbolname="NVDEV_Thunk"/>
<stackStatement index="8" address="0x00007FFA9A299279" symbolname="NVDEV_Thunk"/>
<stackStatement index="9" address="0x00007FFA99F801E7" symbolname="NVENCODEAPI_Thunk"/>
<stackStatement index="10" address="0x00007FFA9AA821B2" symbolname="OpenAdapter10"/>
<stackStatement index="11" address="0x00007FFAAC9EB088" symbolname="D3D12GetInterface"/>
<stackStatement index="12" address="0x00007FFA22DAC0C1" symbolname="DMLCreateDevice1"/>
<stackStatement index="13" address="0x00007FFA22D648C9" symbolname="DMLCreateDevice1"/>
<stackStatement index="14" address="0x00007FFA22D56587" symbolname="DMLCreateDevice1"/>
<stackStatement index="15" address="0x00007FFA3BEDFD6A" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="16" address="0x00007FFA3BEDEB81" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="17" address="0x00007FFA3BEDE38D" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="18" address="0x00007FFA3BEE0DB0" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="19" address="0x00007FFA3C22FDC4" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="20" address="0x00007FFA3C225184" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="21" address="0x00007FFA3C22B413" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="22" address="0x00007FFA3C22AD37" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="23" address="0x00007FFA3BE4D2EB" symbolname="OrtGetApiBase"/>
<stackStatement index="24" address="0x00007FFA3BF334AC" symbolname="OrtGetWinMLAdapter"/>
<stackStatement index="25" address="0x00007FFAB8AAEAE3" symbolname="DllGetActivationFactory"/>
<stackStatement index="26" address="0x00007FFAB8A988EE" symbolname="DllGetActivationFactory"/>
<stackStatement index="27" address="0x00007FFAB8A7091A" symbolname="DllGetActivationFactory"/>
<stackStatement index="28" address="0x00007FFAB8A70254" symbolname="DllGetActivationFactory"/>
<stackStatement index="29" address="0x00007FFAB8A32D37" symbolname="DllCanUnloadNow"/>
<stackStatement index="30" address="0x00007FFAB8A32DCD" symbolname="DllCanUnloadNow"/>
<stackStatement index="31" address="0x0000000020D40A9E" symbolname="AgRedeye_load"/>
<stackStatement index="32" address="0x0000000020D4010F" symbolname="AgRedeye_load"/>
<stackStatement index="33" address="0x0000000020D3F1C1" symbolname="AgRedeye_load"/>
<stackStatement index="34" address="0x0000000020C6E461" symbolname="AgRedeye_load"/>
<stackStatement index="35" address="0x0000000020C6D5C7" symbolname="AgRedeye_load"/>
<stackStatement index="36" address="0x0000000020C704D4" symbolname="AgRedeye_load"/>
<stackStatement index="37" address="0x0000000020C6C669" symbolname="AgRedeye_load"/>
<stackStatement index="38" address="0x0000000020932186" symbolname="AgRedeye_load"/>
<stackStatement index="39" address="0x000000002092EFBD" symbolname="AgRedeye_load"/>
<stackStatement index="40" address="0x000000002093299B" symbolname="AgRedeye_load"/>
<stackStatement index="41" address="0x0000000020931381" symbolname="AgRedeye_load"/>
<stackStatement index="42" address="0x00007FFAE3DC9D5A" symbolname="TpCallbackIndependent"/>
<stackStatement index="43" address="0x00007FFAE3D77386" symbolname="EtwNotificationRegister"/>
<stackStatement index="44" address="0x00007FFAE30E54E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="45" address="0x00007FFAE3D6485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000002A6E7510"/>
<register name="RBX" value="0x000000002A72CF50"/>
<register name="RCX" value="0x000000007FFE0380"/>
<register name="RDX" value="0x0000000000800048"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00007FFA20AF6480"/>
<register name="RSP" value="0x0000000002AEC190"/>
<register name="RBP" value="0x00000000000000FA"/>
<register name="RIP" value="0x00007FFA99E27F07"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x00000001412EE000" path="adobe\Lightroom.exe"/>
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<binaryImage start="0x00007FFACBC10000" end="0x00007FFACBC54000" path="adobe\Headlights.dll"/>
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</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

 

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Adobe Community Professional ,
Jun 07, 2022 Jun 07, 2022

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Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Better?


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 07, 2022 Jun 07, 2022

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hello and thanks for the response. sadly that didn't help it still pops up. with "sorry, an error occurred" I also restarted my computer after doing that to see if that would do anything.(it didn't) I also installed a new update for windows 11. but that didn't do anything to fix it.

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Adobe Community Professional ,
Jun 07, 2022 Jun 07, 2022

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Why not try using the Adobe Creative Cloud application to uninstall Lightroom, and have it delete preferences, then do an install using that app. Any difference? 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 07, 2022 Jun 07, 2022

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that's what I did for the uninstall + install. nothing new.

 

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