After update to Lightroom 11.2 cannot access catalogs; Error: Unexpected error opening catalog

New Here ,
Feb 12, 2022 Feb 12, 2022

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After update to Lightroom 11.2 cannot access catalogs; Error: Unexpected error opening catalog

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Adobe Employee ,
Feb 13, 2022 Feb 13, 2022

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Does this happen with all catalogs?

If you restore a backup catalog, does it exhibit the same issue? 

 

If you reset preferences, will the catalogs open?

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Feb 22, 2022 Feb 22, 2022

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I have the same issue. I can no longer access any of my catalogs, including those from backups. All I get is the very helpful error message about an unexpected error. I have tried resetting preferences per your suggestion, but that made no difference. Help!

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Adobe Employee ,
Feb 22, 2022 Feb 22, 2022

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Next step is perform a clean reinstall:

 

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Feb 22, 2022 Feb 22, 2022

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Clean install seems to have fixed it. Thanks!

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