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After updating to LR 12.0, I am unable to import images from my camera.

Participant ,
Oct 18, 2022 Oct 18, 2022

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Hi,

My LR was updated to V12.0 and I am no longer to import images from my camera.

On the Import panel, I see only place holders for the imported images but no preview is visible. 

Pressing the import button does nothing - it simply hangs.

I am sure there are images and I am sure they are redable from teh camera SD card - I tried to copy then manually to my pc and I can see the images and the preview.

 

This is how the import windows looks:

danl42831687_0-1666083136074.png

This is how it looks in a file berowser:

danl42831687_1-1666083188213.png

I treid restarting my PC and it did not help.

Running LR classic , latest version on win10.

Any suggestions?

 

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Participant ,
Oct 18, 2022 Oct 18, 2022

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I cantacted adobe support which run some tests and at last reinstalled an older version of LR Classic (11.5).

This solved the issue for now. 

Support informed me this is a bug which adobe is working on resolving it.

 

 

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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There is no such thing as Lightroom 2023. Please always use official version numbering available in the application's info/about.

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Participant ,
Oct 18, 2022 Oct 18, 2022

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Modified to LR V12.0

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Could you please let us know the camera you use?

Thanks,
Sunil

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Participant ,
Oct 18, 2022 Oct 18, 2022

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Yes, it's a Canon EOS 70D

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LEGEND ,
Oct 18, 2022 Oct 18, 2022

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In that first screensot, can you repost with the missing info on the left shown. Looks like you might have chossen Device as opposed to Files.

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Participant ,
Oct 18, 2022 Oct 18, 2022

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I am currently using an older version until this matter is resolved.
My impport flow was the same I use all the time. 

Doing the same on an older version (11.5) solved it for now.

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LEGEND ,
Oct 18, 2022 Oct 18, 2022

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And these are brand new photos never ever imported into LrC, correct?

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Participant ,
Oct 18, 2022 Oct 18, 2022

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Correct.

Already imported photoes, when you try to import them, have a lighter thumbnail if I recall correctly.

As I was told by adobe support who gianed access to my PC, this is a bug in the new version.

Downgrading to an older version solved it.

 

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Advisor ,
Oct 18, 2022 Oct 18, 2022

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Once I read your post, I gave importing into LrC V12 on my MBP M1 Max a try. A couple dozen images from my Nikon Z9 imported flawlessly. It doesn't look like a bug that will affect everyone.

Kenneth Seals

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Participant ,
Oct 18, 2022 Oct 18, 2022

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I'd assume it doesn't affect everyone as Adobe must be running
numerous tests before releasing.
Adobe support representative, who accessed my PC and tried to solve it,
said it is a bug which will be fixed soon.
I hope it will.

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New Here ,
Oct 24, 2022 Oct 24, 2022

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I just tried to import this morning from my Canon EOS R. Same issues as reported above. I used my Eos Utility to import the images to a folder on my drive and then added that folder to my LR library. That worked. But all attempts to import from the newest version of LR directly failed. I'll be keeping an eye out for a update from Adobe.

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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I've tested Mac and Win using a Canon R5 and am not able to reproduce this issue. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Participant ,
Oct 26, 2022 Oct 26, 2022

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I just installed V12 again and I get the same issue. 

I am using Canon 70D. If I first copy the SD card to my PC I can import thme to LR but not directly from the camera Sd card to LR

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Advisor ,
Oct 26, 2022 Oct 26, 2022

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Disregard.

Kenneth Seals

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Participant ,
Oct 26, 2022 Oct 26, 2022

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LATEST
I am not using the EOS utility. I am following the same process I use with
LR 11.5, however, on V12 it is not working for me

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