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When editing in LR6 Lightroom version: 6.8 [ 1099473 ] (Mac OS X El Capitan 10.11.6 - Graphics NVIDIA GeForce GT 650M 1024 MB). I now frequently get the message:
An internal error has occurred.
AgStoreProviderSession:getEntityByID: id must be a number or string.
The effect is no image (DNG <10Mb) in the "Develop" Module.
Looked on the web and saw that Adobe has had no answer to this. Until the latest update this never occurred. Anyone has the same issue (and solution)?
Please follow the steps from solution 1 and 2 mentioned in this article Troubleshoot unexpected behavior in specific user account | Windows 7, Vista and let us know if that helps.
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Could you please let us know if you are still facing the issue?
If Yes, then please try the steps as suggested above.
If No, then please let us know so that we can mark this as resolved.
But how can I change anything in the Photoshop preference if I cannot even open Photoshop?
It's supposed to be simple: choose photo in LR classic, choose "edit in photoshop2021"...
(An internal error has occurred.
AgStoreProviderSession:”getEntityByID: id must be a number or string. )
I'm having this issue too. My current work around is to already have photoshop running and just giving the program a second. I still get this message, but it will eventually open in photoshop. Sometimes it takes a couple of tries on the command, but it only opens one. Hopefully they fix this soon, otherwise this is going to be a long recital photo season.
I am also seeing this issue. I am not sure why I would follow steps in an article to resolve an issue in Windows 7, Vista when I am on a Mac running a Mac OS. Will open that article however to see if anything comes out of it.
You are adding you shelf to a four year old post. Not only that, to a post that apparently did not get solved. And to a post that is for an extremely outdated version of LrC.
Please post your own conversation.
When you do, please include Lightroom Classic Version, MACOS version, and the exact error message you get. A big help is to include scrrenshots. For example a screenshot of the error message.
Do not use words like "latest version"
Please use the Insert Photo button to paste in your screenshot, many members absolutly mistrust attachments.
Why a new post?
Also, it can be helpful, and might get asked afterwords to include your System Info as LrC reports it. Following is my SOP on that
Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.
Sample below as of 7/1/2021
Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.0GHz
SqLite Version: 3.34.0
Built-in memory: 16317.1 MB
Real memory available to Lightroom: 16317.1 MB
Real memory used by Lightroom: 1302.8 MB (7.9%)
Virtual memory used by Lightroom: 1586.9 MB
GDI objects count: 746
USER objects count: 2288
Process handles count: 1909
Memory cache size: 252.3MB
Internal Camera Raw version: 13.3 [ 807 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 299MB / 8158MB (3%)
Camera Raw real memory: 303MB / 16317MB (1%)
System DPI setting: 96 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1070 Ti (188.8.131.5289)
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Files\Pictures\Vacations and Day Trips\Photo Trips\24 Photo Trip September 2019\24 Photo Trip September 2019-v10.lrcat
Settings Folder: C:\Users\goldi\AppData\Roaming\Adobe\Lightroom
1) Aurora HDR
2) ColorChecker Camera Calibration
3) DxO PhotoLab 3
4) DxO PhotoLab 3 Importer
5) HDR Efex Pro 2
6) Helicon Focus Export
7) Iridient X-Transformer