AI Denoise stopped working after updating to 13.4

[Gerald Hoekstra]

When I click on the Denoise button, LR goes through all the motions: opens Denoise, shows the Denoise version for comparison, and then gives the message "Creating DNG using Denoise" and shows the progress bar, which gradually fills in. When completed, though, there is only a gray rectangle where the finished photo should appear, not the new DNG. The strip at the bottom shows only the original raw (.ORF) file image but no new DNG version, either stacked or unstacked. The Denoise function has always worked until yesterday, when I downloaded the latest update: 13.4. (I'm working on an iMac with OS 13.6.7.) I tried closing LR, tried restarting the computer, and finally tried uninstalling and reinstalling LR Classic. Still doesn't work. Suggestions?

[JohanElzenga]

Can you post a screenshot showing that grey rectangle and also the film strip? Make a real screenshot please, not a photo from your screen. And embed it in your reply using this button , don't attach it.

[Gerald Hoekstra]

[JohanElzenga]

Ah, that is simply a 'no photos selected' view. I thought you meant that the grid view somehow showed an empty grey thumbnail. I noticed that you are in 'All Synced Photographs' but sync is paused, so I think that is the explanation. The new DNG is not automatically synced, so it won't appear there. Go to 'All Photographs' and check if the new DNG is visible there. It probably is.

[Gerald Hoekstra]

That solved the problem. Thanks! I guess I have to review what syncing means.

[Gerald Hoekstra]

When I click on the Denoise button, LR goes through all the motions: opens Denoise, shows the Denoise version for comparison, and then gives the message "Creating DNG using Denoise" and shows the progress bar, which gradually fills in. When completed, though, there is only a gray rectangle where the finished photo should appear, not the new DNG. The strip at the bottom shows only the original raw file preview but no new DNG version, either stacked or unstacked. The Denoise function has always been working fine all along . . . until yesterday, when I downloaded the latest update: 13.4. (I'm working on an iMac with OS 13.6.7.) I tried closing LR, tried restarting the computer, and finally tried uninstalling and reinstalling LR Classic. Still doesn't work. Suggestions?

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum