AI tool. When "Use generative AI" box ticked it wont Remove

[ken-5411]

When using the Remove tool and ticking the "Use generativeAI" box, it identifies the areas. When you click the remove box it comes up with a message "We have encountered a problem and cant complete your request. Try again later". Tried restarting the program and the PC and get same message

[AxelMatt]

First try to reset the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

If this doesn't help we need more informations about your environment.

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

Please provide a copy of your 'System Info'. This can be get from the Lightroom menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[ken-5411]

Tried to reset preferences and still does not work. System info file attached.

[johnrellis]

That error message indicates an anti-malware package, a firewall, or a router somewhere on the network path between LR and Adobe's servers has incorrectly blocked the request:

"$$$/Clio/StatusCode/HTTP/Forbidden=We've encountered an issue and can't complete your request at this time. Please try again later."

(This error corresponds to the HTTP 403 Forbidden error code.)

Try these troubleshooting steps:

- Temporarily disable all the firewall/anti-virus/security services on your computer. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block some of LR's requests, especially in authoritarian countries like China.