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Application hangs after splash screen

Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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Lightroom Classic crashes upon opening.  All I get is the splash screen. MacOs Ventura 13.2.1 latest version of Lightroom Classic.

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LEGEND ,
Mar 13, 2023 Mar 13, 2023

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Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-...

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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The program does not open the splash screen opens and then the dialog to open a catalog and it hangs there.

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LEGEND ,
Mar 13, 2023 Mar 13, 2023

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The program does not open the splash screen opens and then the dialog to open a catalog and it hangs there.


By @brice6

Use method 2 outlined in the URL I provided. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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I tried that and I follow the path and the there is no/Library/Preferences/

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LEGEND ,
Mar 13, 2023 Mar 13, 2023

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Your Mac has two Library folders. Make sure the one needed isn't hidden as outlined. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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Okay finally found the preference file deleted it and restarted computer. Lightroom is still doing the same thing

 

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LEGEND ,
Mar 13, 2023 Mar 13, 2023

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Okay finally found the preference file deleted it and restarted computer. Lightroom is still doing the same thing

 


By @brice6

 

You could try running the Creative Cloud Cleaner Tool to remove all traces of LR  before reinstalling it (yet again):  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Try logging into another Mac user account (you should make a new one); still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting*), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

* How to start your M1 Mac in Safe Mode
On your Mac, choose Apple menu () > Shut Down.
After your Mac shuts down, wait 10 seconds.
Press and hold the power button until the startup disks and Options appear.
Press and hold the Shift key, then click Continue in Safe Mode.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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Please provide a copy of 'System Info'. You can obtain this from the LrC Help > System Info menu item.

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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I can not get into the program it hangs at catalog selection

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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Uninstalling from the Creative Cloud app and reinstalling may help if using Methos 2 from @TheDigitalDogs's lonk doesn't work.  

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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