Aspect Ratio Reverts to Original

[LilaHPhoto]

Perhaps I'm missing something, and I hope I am..

However after many, many hours cropping and editing photos, when I go to change the aspect ratio of cropped images for printing, it reverts back to the original image as though I haven't done any transform, crops, etc.

I've removed onedrive, I've reset preferences, I've purged caches.. what can I do?

[Aleke]

Hi @LilaHPhoto!

I totally understand your frustration. Let's get to the bottom of this! Could you let me know which version of Lightroom Classic you're using? Does this happen to every photo you crop, or only some of them? If it's just specific photos, did you do anything differently with them?

When you open the photos in the print module, do they revert to their original version, or do they appear uncropped in the develop module too? Are your edits also reverted, or is it just the cropping that's affected?

Thanks so much!

Cheers, Alek

[LilaHPhoto]

It's affecting every photo in one way or another it seems.

Some photos I can adjust to say.. 2:3, but it converts to the "as shot" crop details. Some I click "as shot" and it keeps the crop ratio to Original.. it's simply not converting based on what is truly cropped and on the the screen.

Photos in print module maintain whatever current crop ratio it's holding on to.

Preset edits are affected on some photos and not others. As in, I can attempt to update a preset with a click and it just leaves the photo as is. I have to refresh the photo and sometimes that will work.

It's randomly picking and choosing which changes to apply and how.

In the develop module I can take a photo from "original" aspect to "as shot" and it goes back to a different crop, but then when I go back to "original" it treats it as though I've done nothing and leaves it "as shot".

Does that help?

Thanks!

[Aleke]

Hi @LilaHPhoto!

Thanks a ton for the info and the videos! Please give some of the solutions recommended by drtonyb a try. From the video titles, it looks like you're using version 13.5 of Lightroom Classic, right? If so, you might want to consider updating to the latest release and see if that helps.

Thanks a bunch!
Alek

[LilaHPhoto]

I've already tried the reset of preferences.

Lost over a thousand edits with this issue..

I'm not sure what to say about the version since I'm updated to current one on the cloud and in the about menu it says 14.1.1? 

Should the version in the upper left match that?

[LilaHPhoto]

I was able to reach someone in Adobe phone support who was finally able to replicate the issue with several of his photos (not ALL, as I'm having an issue with, but some). They've escalated this I'm told.

[drtonyb]

@LilaHPhoto,

I have slowed down your first video and studied it more carefully. The video isn't clearly showing exactly what you are doing in the Library Quick Edit panel; I now see that you are changing the Crop Ratio by clicking on it and selecting 2 x 3 / 4 x 6, but the video doesn't show the drop down list.

I can now reproduce what you are trying to explain, but there is nothing wrong with what LrC is doing. It is not making random changes like you believe. You are making the change.

Your photo has an aspect ratio of 3:2, i.e. the Original aspect ratio is 3:2.

In the Crop tool, you set the Aspect: to 2 x 3 / 4 x 6. This is the same as your Original aspect ratio.

You then draw a crop rectangle locked to the selected aspect ratio in portrait orientation.

The Crop tool's Aspect: changes to Custom - you have drawn a custom crop.

In Library, the Quick Edit panel's Crop Ratio shows Original; the aspect ratio is the Original 3:2 (or 2:3) despite the cropped image. It could be argued that it should show Custom, the same as it does in the Crop tool, but it is meant to show the ratio, which is the Original (3:2).

You then change the Crop Ratio to 2 x 3 / 4 x 6, which resets the crop to the full Original crop, so Crop Ratio changed to Original.

So my conclusion is that there is nothing really wrong here: cropping is working as designed.

Try setting your Aspect: in the Crop tool to 305 x 200, draw you rectangle, then check the Library's Quick Edit panel. You will see the Crop Ratio is 3.05 x 2.

[LilaHPhoto]

I get what you're saying, and some of it is applicable.

However, the 2:3 crop ratio from the Library Module is also resetting aspects such as the Transform tool.

Also, if I go in to the develop module, choose the 2:3 aspect, apply it to the photo, and then go back to the Library Module and apply a 2:3 ratio, it resets it.. and all the other changes applied along the way that affect the "view" of the photo. Including the Transform tool.

According to tech support it's not supposed to be doing that. And if it is.. why?! Why wouldn't you just click on a "reset" button at that point?

Why does only the 2:3 do this? And why does the 2:3 auto correct itself to the "original" option in the drop down menu?

When I was on the phone with them yesterday, the technician, was able to replicate the issue on some of their photos and not others - which tells me, and others, that this isn't an intentional design at all.

[drtonyb]

@LilaHPhoto 

"However, the 2:3 crop ratio from the Library Module is also resetting aspects such as the Transform tool."

The Transform tool crops, so if you select a different Crop Ratio in the Quick Edit panel, it is going to apply a different crop that is sized as large as possible while respecting the selected aspect ratio.

"Why does only the 2:3 do this?"

It's not auto correcting itself, it's telling you that the current crop ratio is the Original ratio. If 4:3 was your photo's Original aspect ratio, then selecting 4 x 3 would change to Original.

You shouldn't be using the Quick Edit's Crop Ratio after you have used Crop or Transform in the Develop module. That is not its purpose; it's meant to do a quick crop without going into Develop.

You are using the Quick Edit's Crop Ratio incorrectly, expecting it to work the same as the Develop's Crop tool; it doesn't.

[LilaHPhoto]

Maybe so. But that was my original question.

And still doesn't answer why it only occurs with some photo's and not others, even if they're all the same original file size, ratio, etc, etc.

I 100% gather it's to be used as a quick edit tool, so why is it doing alterations to some photos and not others?

If I have 10 photos that have all had transformations done, it only alters say.. 5 of them, not the other 5. And even then it doesn't revert them to the original state, it leaves them half cropped? Some of the time.

And even THEN.. why does it only do that when I use the 2:3 quick edit tool?

And.. why did tech support agree that what was happening shouldnt be?

I'm super happy you're not experiencing the issues I am, and I completely understand that what's going on is odd and unique and hard to put it all in a video, I also get that to some degree I was expecting the tool to behave like it's labeled to do..  and it isn't (my bad, I thought a crop ratio tool would you know, just affect the crop ratio).

But none of that covers why some of this is happening only to some photos and not others, nor why support says it's not supposed to be happening AT ALL.

So until they tell me it's all user error, and send me off to another tool that applies it's own glitch uniformly, I'm going to go with it's not entirely PEBKAC.

[drtonyb]

@LilaHPhoto 

Based on the experience of others when dealing with Tech Support, sometimes their advice is incorrect and even misleading. I would not place too much importance on what Tech Support is telling you.

I am experiencing exactly the same as you.

If I use Transform with Constrain Crop enabled on a photo that has an Original aspect ratio of 3:2, then in Library Quick Edit selecting Crop Ratio 3 x 3 / 4 x 6, reverts to Original, but the image crop doesn't change. If in Transform, I had altered the crop and made it smaller while maintaining the aspect ratio, then doing the same in the Quick Edit panel, the image crop would change, resetting to the maximum possible crop.

It works as it should and as it has been designed.

[drtonyb]

@LilaHPhoto 

Try posting a video capture of what you are doing and seeing.

Just to be clear, Original Crop is a crop to the sensor Aspect Ratio of your camera; for many this is 3:2. As Shot is a Crop to the aspect ratio done by an in-camera crop.

[LilaHPhoto]

It doesn't really matter what Original vs As Shot is, but thank you.

The point is that 2:3 Library resets to Original, regardless of what I've done in the Develop Module or elsewhere in the Library. This means I'm unable to batch crop or edit to 2:3 ratio on edited photos without it resetting. Unless I'm missing something. Which would be a relief..

[drtonyb]

@LilaHPhoto 

I have followed your videos, but cannot repreduce what you are experiencing. Am I correct in that the Crop Ratio is changing in the Library's Quick Develop panel as you move the mouse around?

If not done already, try rebooting your computer. If that doesn't fix it, the a Preferences Reset might be worth a try, but make sure you keep a copy of the current Preferences in case this doesn't work either.

Follow the third option, - Manual, here:

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

If that doesn't work, then restore your saved Preferences file (with LrC closed of course).

[LilaHPhoto]

I reset the preferences already yesterday, before the videos. 😞

I don't think the issue is tied to the mouse movement, I was just moving it to get it out of the way.

I simply can't apply 2:3 ratio and when I try it resets everything to "Original" settings, which aren't the Original settings at all..

[richardplondon]

What I am seeing is: whenever crop shape retains the same aspect as the original starting image this is reported as "Original" - for example if the camera captured 16:9, then I narrow down on part of the image keeping the shape the same, aspect does not say 16:9 it says Original. If I now choose (say) 3:2 it adjusts the crop shape but still generally narrowed down on the same part of the image. So if I now click Original for aspect it goes back to the entire captured image. But if I click on 16:9 it reverts to how it was just before I clicked on 3:2.

IOW reporting "(same shape as) Original" and asking for "(return to) Original" seem to have different meanings. 

[LilaHPhoto]

Yes... they have different meanings for sure.

However currently 2:3, for me (and for a tech support person who replicated this), it is reverting it to an Original that isn't.. it's even removing the transform tool effects.