ASUS ProArt Laptop - Asus Dial doesn't work in Adobe Lightroom Classic or Photoshop

[jamesp52202766]

I just purchased a new ASUS ProArt Laptop yesterday that has a dedicated dial that allows you to control sliders in Lightroom, Photoshop, etc. It works perfect in everything BUT Lightroom Classic or Photoshop.  The dial knows Lightroom is running and pulls up the specific commands set for it (Exposure, Shadows, Highlights, etc) but the dial does nothing.  Same for Photoshop. The defaults allow you to change brush size, opacity, fill, etc and the dial doesn't do anything. 

I've checked for any updates and searched the internet to find absolutely nothing that solves this. The videos on YouTube just shows it working perfectly.  I'm thinking a recent Adobe update caused it to stop working? 

Here's a link to a video showing it working:
https://www.youtube.com/watch?v=XqRio29IUuA

[GoldingD]

Interesting capability.

I do not have that laptop. My new computer build is a workstation built around a Asus Proart Z790 with WiFi MB. So some familiarity with the Asus support pages.

One for example may be key to your getting this working:

https://www.asus.com/support/FAQ/1046611

Long article, includes a section on setting up the device for programs.

[Brian30338475n0xf]

Hello, any luck? We just bought this laptop also and same issue with the dial. It works great outside Adobe,  but within lightroom and photoshop the dial brings up the sliders but does nothing. 

[jamesp52202766 · Accepted solution]

Yes!  You need to update the intel chipset drivers on the laptop.  I used asus chat support and was pointed to the drivers that needed updating. 

[GoldingD]

Your computer choice got my interest, and in looking at the advertisements (at Asus) for it, I notice this:

• Intuitive ASUS Dial: change brush size, saturation and more with intuitive ASUS dial to streamline workflow. Function settings are customizable in ProArt Creator Hub, learn more on ASUS website for details

So an app called ProArt Creator Hub, is where you configure it.

And see/watch:

https://www.asus.com/support/FAQ/1045995/

[Brian30338475n0xf]

Thank you,  yes the Hub the the main control point. Photoshop shop is reading the dial, and the options for contrast, brush size, shadows ect pop up, but when i turn the dial the sliders within Photoshop dont actually move. The dial works great outside of Photoshop/Lightroom.  I can change the volume/brightness of the laptop, control web pages, YouTube everything works great, except Adobe.  Its just odd, that Adobe is reading it as the options for the dial pop up, they just are not controlling the sliders.

[jamesp52202766]

Yes.  I have it working and it's awesome. 👍🏻

[GoldingD]

Yes.  I have it working and it's awesome. 👍🏻

By @jamesp52202766

Please follow this reccomendation from the community Hiw-To guide:

"

Yes.  I have it working and it's awesome. 👍🏻

By @jamesp52202766

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[GoldingD]

And, off topic, but how do you like that Proart? My current project is replacing my 2013 build workstation, just finishing up. But next, I need to replace my 2015 MACBook Pro (I only went MAC in 2015 based on value at the time, not so much interested in M1, M2 this time up)

[jamesp52202766]

So far it's awesome.  I got the 16GB version and ordered a single stick of 32gb to up the ram.  It was cheaper than buying the 32gb version from ASUS. It's stupid fast and the screen is gorgeous.  Add the wheel that now works and I think it will drastically improve my worksflow when I am traveling. At home my desktop is a 64GB beast.