Bei Rechnerwechsel Probleme mit der Seriennummer, wird bereits von maximal zulässigen Anzahl von C

New Here ,
Mar 09, 2020 Mar 09, 2020

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Die Seriennummer wird bereits von maximal zulässigen Anzahl von Computern verwendet, usw.

Habe beim alten und neuen  Rechner schon einige mal an und abgemeldet.

Die Meldung kommt immer wieder.

Was kann ich machen, wer kann mir helfen?

Kann ich irgendjemand bei Adobe per mail erreichen die diese Anzahl von nutzungsrechte zurücksetzt.

Grüße von Achim3

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Adobe Community Professional ,
Mar 10, 2020 Mar 10, 2020

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Yous must Deactivate one  of your older computers via your Manage Account options. You can  get there from signing  in to your Adobe account from  Adobe.com or from your Creative Cloud Manager. Manage Plan  and  scroll to the bottom of the  page to see the computers you have the license active on.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Hallo , das gleiche Problem habe ich auch.

Kann aber nicht ändern , bzw finde das nicht !!!

lg

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Community Beginner ,
Nov 13, 2021 Nov 13, 2021

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Gleiches Problem aber in meinem Adobe Account sagt die Website, ich hätte gar keine aktibierten Geräte.
Bei Versuch die Seriennummer neu einzugeben (die einzige andere Option) kommt
"Diese Seriennummer für Adobe Photoshop Lightroom 6 konnte nicht überprüft werden. Wenden Sie sich an den Support."
Leider sagt die Seite
https://helpx.adobe.com/de/contact/what-contact-options.html
daß es außer dem Nutzer-Forum nichts gibt, wohin man sich bei Adobe wenden kann,
wenn das damals gekaufte Produkt auf dem neuen Rechner nicht gestartet werden kann.

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New Here ,
Mar 18, 2022 Mar 18, 2022

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Hallo, hast du eine Lösung gefunden?

Habe die gleichen beiden Fehler und keine aktivierten Geräte im Konto!

lg M

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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If you can't deactivate a serial number you have to contact the Adobe support. Only they can reset the activation counter.
 

This is a public forum and not the link to Adobe support. We're all normal users as you are.
Sorry, nobody here can help with an account or payment problems
 

Be sure to be signed in with your Adobe ID before accessing the link below.
Do be aware that Adobe's staffing is also impacted by the virus and so wait times can be a little are longer. Make sure that your browser does NOT block ads, scripts, or pop-ups.
Please allow 'cookies' in your web browser for the link to work
 

This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
 

ASK ONLY FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may have to be PERSIST or TRY SEVERAL TIMES to find a more experienced support professional.

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New Here ,
Mar 18, 2022 Mar 18, 2022

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Thank you, was a matter of minutes in chat!

Was great support, would not have expected that from a chat-

br M

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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Contact Carissa Massongill an Adobe employee who has been assisting with this process in recent times. Use the private message option in the forum to provide details of your Adobe ID and license key.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.4.1, Lr 5.4.1, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

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