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Bij het scrollen in de voorstellling blokeerd lightroom en slaagd vast

New Here ,
Mar 11, 2021 Mar 11, 2021

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Bij het scrollen in de voorstellling (voor een gepaste voorstelling op een foto) blokeerd lightroom,

het programma loopt vast.

vervolgens moet ik het programma afbreken en kan ik terug opstarten.

 

Iemand raad?

TOPICS
Crash or freeze, How to, Presets or profiles, Problem or error, Windows

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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Can you provide more details? What platform Mac- Windows? What version OS - What version of Lightroom. Do you have any pending updates? If you quit, shutdown and restart can you repeat the problem? When did it start happening?

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New Here ,
Mar 14, 2021 Mar 14, 2021

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LATEST

dit zijn mijn systeem gegevens  

Lightroom Classic-versie: 10.1.1 [ 202101041610-8c69aa4e ]

Licentie: Creative Cloud

Taalinstelling: nl

Besturingssysteem: Windows 10 - Business Edition

Versie: 10.0.19042

Toepassingsarchitectuur: x64

Systeemarchitectuur: x64

Aantal logische processors: 8

Processorsnelheid: 3,4 GHz

SQLite-versie: 3.30.1

Ingebouwd geheugen: 32727,4 MB

Beschikbaar fysiek geheugen voor Lightroom: 32727,4 MB

Fysiek geheugen gebruikt door Lightroom: 4291,6 MB (13,1%)

Virtueel geheugen gebruikt door Lightroom: 7193,8 MB

Aantal GDI-objecten: 1007

Aantal gebruikersobjecten: 3086

Aantal proceshandelingen: 1939

Cachegeheugengrootte: 56,8MB

Interne Camera Raw-versie: 13.1 [ 658 ]

Maximumaantal door Camera Raw gebruikte threads: 5

Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2

Virtueel geheugen Camera Raw: 1557MB / 16363MB (9%)

Fysiek geheugen Camera Raw: 1638MB / 32727MB (5%)

Dpi-instelling systeem: 96 dpi

Bureaubladcompositie ingeschakeld: Ja

Schermen: 1) 2560x1080

Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

 

GPU-info:

DirectX: NVIDIA GeForce GTX 1050 Ti (27.21.14.6140)

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

 

Do you get an error message? If yes, please post the exact message or an screenshot.

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

insert graphic mini.png

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