Copy link to clipboard
Copied
PL
Dzień Dobry.
Jestem posiadaczką Lightroom 6 (posiadam paragon). Program nie chciał się otworzyć wyłączał sie po otwarciu okna startowego, odinstalowałam lightrooma z komputera i teraz nie mogę zainstalować z płyty oraz ze strony adobe. Podczas instalacji lightrooma z Mojego profilu wychodzi błąd gdzie trzeba zainstalować program Adobe Support Advisor który nie istnieje. Proszę o pomoc w naprawie.
Pozdrawiam Aldona
EN
Good morning.
I am a Lightroom 6 owner (I have a receipt).
The program did not open, it crashed after opening the start window, I uninstalled the lightroom from my computer and now I can not install from the disc and from the adobe website.
When installing lightroom, from My profile an error appears where you need to install Adobe Support Advisor that does not exist.
I am asking for help with the repair.
Best Regards Aldona
Copy link to clipboard
Copied
It's not clear from your post -- have you tried downloading the last version, 6.14, directly from here:
https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html
If you're getting an error, please post screenshot(s) of your entire screen.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Google translation of the error message shown by the installer: "Adobe Installer. We have encountered the following problems: Failed to start the installation program. Download Adobe Support Advisor to identify the problem."
See if the answers in this thread, deleting the OOBE folder, help:
Copy link to clipboard
Copied
It Worked 🙂 Thank You very much
Copy link to clipboard
Copied
Glad you got it resolved.