Can not import Mp4.

Community Beginner ,
Dec 20, 2021 Dec 20, 2021

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HI

Error message “there is a problem with the video file”

And the save as dialog box is useless? it will only save it as a text file

Thanks

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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The 'save as' is for just that: to save the text of the error message. That can be useful if you get a long list of files with a problem.

 

-- Johan W. Elzenga

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LEGEND ,
Dec 22, 2021 Dec 22, 2021

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See if you have the Gopro Reframe plugin or Insta360Importer Mediacore plugins installed:

https://feedback-readonly.photoshop.com/conversations/lightroom-classic/lightroom-classic-video-impo...

 

https://community.adobe.com/t5/lightroom-classic-bugs/p-can-t-import-videos/idc-p/12300369#M12744 

 

A number of people have reported that these Mediacore plugins can cause that error message. 

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Community Beginner ,
Dec 22, 2021 Dec 22, 2021

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thanks but did not solve the problem

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