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Can't confirm subscription on LR and Adobe creative cloud

New Here ,
May 15, 2021 May 15, 2021

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My adobe creative cloud show error message can't link adobe server, like below.

 

Please check firewalk, and confirm time of your PC is correct, and try again.

 

I try to closed firewalk, and cancle sync clock function.

But it's still show same error message, and LR and PS aren't open too (can't verify your subscription status).

Have anyone same problem?

 

my system is Win7

 

1.PNG2.PNG

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Community Expert ,
May 15, 2021 May 15, 2021

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Where are you located?

Can you browse to https://account.adobe.com/ ?

.. You are seriously still using Win7 .. just wondering ... any particular reason?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Community Expert ,
May 15, 2021 May 15, 2021

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Please take a look here: How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Check the appropriate steps, especially check your HOSTS file.

 

BTW: You're using Windows 7 and connect you PC to the Internet. That is a high security risk. Microsoft has stopped the support for Win 7 years ago. So you don't get any security patches and updates. I'll recommend to change to Windows 10 as soon as possible.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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Community Expert ,
May 15, 2021 May 15, 2021

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btw.: Windows 7 is not officially supported anymore by Adobe Creative Cloud.

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