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Can't Import Video into Lightroom CC

Community Beginner ,
Feb 27, 2017 Feb 27, 2017

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1. Importing from the hard drive:  "There is a problem with the video file (1) C0003.MP4"

2. Importing from an SD card:  "An unknown error has occurred while reading the video file.  Connecting to Dynamic Link server failed. (1) DSCN5681.MOV"

3. Both movies play okay on my PC.

4. Installed Lightroom CC a week ago onto Windows 10, that is up-to-date. Have never been able to import any videos. Lightroom 2015 Release 8.  Everything else seems okay.

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correct answers 1 Correct answer

Adobe Employee , Mar 03, 2017 Mar 03, 2017
Hi Tonys,Please try the steps mentioned below: -Open Lightroom Preferences and click on the File Handling tab.At the bottom of the File Handling options, find the Video Cache Settings.Click the Purge Cache button.Close the Preferences dialog.Close Lightroom.Launch Lightroom.Regards,Sahil

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Adobe Employee ,
Mar 03, 2017 Mar 03, 2017

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Hi Tonys,

Please try the steps mentioned below: -

Open Lightroom Preferences and click on the File Handling tab.

At the bottom of the File Handling options, find the Video Cache Settings.

Click the Purge Cache button.

Close the Preferences dialog.

Close Lightroom.

Launch Lightroom.

Regards,

Sahil

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Hello I'm having the same trouble. 

When you say click the purge cache button, is that to turn it off or on? My purge button was already ticked (on).

Thanks in advance. 

Regards,

Tina

 

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Explorer ,
Nov 18, 2018 Nov 18, 2018

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Having same issue except there is no dialog tab to purge cache on my windows Lightroom CC Classic 8.0 under Preferences/File handling? Is the purge video cache located elsewhere?

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New Here ,
Oct 24, 2021 Oct 24, 2021

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Purge Cache is located under the "Performance" tab in a "Video Cache Settings" section (currently in the middle of the page of preferences).

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