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Can't Open LrC

Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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Hi i'm on a PC and never had any problem with LrC.

Today I download the update and I don't know why I can't open it anymore. I click on the desktop icon, nothing happen. Try to open it with the creative cloud desktop, nothing happen. Please help me, thanks. 

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Bug, Crash or freeze, Problem or error

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LEGEND ,
Apr 22, 2021 Apr 22, 2021

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Downloaded the update how? Provide details.

 

Downloaded which update? (be specific, give the program name and version NUMBER)

 

Did you install the update? What doesn't open, the update, or Lightroom Classic?

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Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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Hi thanks for your fast answer. The version 10.2 , the update was on the Creative Cloud Desktop. My version was not up to date. Now the program itself (LrC) don't open. Nothing happen at all!

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LEGEND ,
Apr 22, 2021 Apr 22, 2021

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A couple of things to try:

  1. restart your computer
  2. reset Lightroom Classic's preferences
  3. revert back to LrC 10.1.1

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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1. I did restart my PC several time, nothing work

2. From what I see in the link you sent, I need to open and enter LrC to reset it. (I can't open LrC)

3. When I try to install an older version, it say that I first need to open LrC to save my work. (I can't open it)

 

This problem is really bumming me out, I'm paying for a service that doesn't work and Adobe seems to offer no way to contact help other then that forum... 

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Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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me too. the same is happening to creative cloud app and Photoshop

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Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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May I ask you if you can open the Creative Cloud App?

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Yes I can open but nothing works when I click on LrC. Strangely Lr works.

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Some reboots, some reinstalls and finally now it seems working again. I needed to reinstall creative cloud three times

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