I have tried everything, I have gone to preferences and checked store presets with this catalog, I checked to show partially compatible presets and I pressed the + to figure out if they're hidden, they're not. I have also checked profiles to see if they are hidden there and nope. When I try to import the .xmp file, It says unable to install because its already been installed. The xmp file is the RNI film preset, and I know they work because they work on lightroom on my desktop but not on my laptop. I've tried manually putting the xmp files onto every folder that I think holds the presets and nope, no luck. I've reset my computer, uninstalled lightroom, and reinstalled yet nothing.