Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Can't update Lightroom and unregister a computer

New Here ,
Jan 17, 2021 Jan 17, 2021

Copy link to clipboard

Copied

I'm a user of Lightroom 6. I have a box version.

I'm aware that this version is obsolete, but I have and old camera and I use LR only for personal use, so I don't need newest features.

 

Recently I did PC upgrade (new CPU and motherboard) - Fresh system installation.

I didn't know that there are no links for Lightroom 6.14 update. (my box version is 6.0). Is it possible to download it? I don't want to download it from untrusted sources.

 

The Second problem is that I didn't know that I should unregister LR from my PC. My serial number is connected to  system that is not exist. I formatted my hard disk. Now when I start Lightroom there is an information that it was used already. It was. I can't disconnect it from my Adobe profile. There is no information about Lightroom serial number.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

TOPICS
Download and install, Problem or error

Views

160

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

Copy link to clipboard

Copied

I didn't know that there are no links for Lightroom 6.14 update. (my box version is 6.0). Is it possible to download it?

 

Goto this site: Adobe Lightroom 6 (CC 2015) Direct Download Links – Free Trials | ProDesignTools

and scroll down to the section: "Adobe Lightroom 6/CC 2015 Direct Download Links"

There  you'll find the appropriate installation files for Windows and Mac, including the latest update to version 6.14

 

Now when I start Lightroom there is an information that it was used already. It was. I can't disconnect it from my Adobe profile. 

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't reset the activation. Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

Thank you.

Are those links officially supported by Adobe?

 

I don't have a chat icon. It's I assume that it could be a time difference between my and Adobe country 🙂

I'm aware that this is a community forum. It was just a hope that someone had similar problem 🙂

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

Copy link to clipboard

Copied

ProDesignTools is an official Adobe affiliate site. The other link (helpx.adbobe) is the official Adobe Help system. The Chat icon can be found at bottom right corner on the Help link Axel provided. However you may need to move your mouse over that area of the linked page (see below screenshot)

 

Untitled-1.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 21, 2021 Jan 21, 2021

Copy link to clipboard

Copied

No chat for me 😞

Przechwycenie obrazu ekranu_2021-01-22_06-54-56.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 22, 2021 Jan 22, 2021

Copy link to clipboard

Copied

LATEST

Try another browser and enable cookies

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines