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Can't verify my subscription status - Lightroom

Community Beginner ,
Oct 22, 2019 Oct 22, 2019

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This error appears ONLY when I try to open lightroom, I can use photoshop without any issue.

I'm connected to the internet, my clock is ok.

\Please help! I need to use this app urgently , the error began a week ago

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Creative, Problem or error, Windows

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correct answers 1 Correct answer

Community Beginner , Oct 24, 2019 Oct 24, 2019
Hi all:Thanks for your timeI contacted the adobe support, and they saw that my connection settings were changed ( I don't know how), the solution in my case: Type inetcpl.cplin the connection tab         click in the LAN settings option                Uncheck use a proxy server ....                Check automatically detect settings

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Adobe Community Professional ,
Oct 22, 2019 Oct 22, 2019

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Try closing all Adobe apps, Sign Out in the Creative Cloud app, and then Sign In.

 

clipboard_image_0.png

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Community Beginner ,
Oct 22, 2019 Oct 22, 2019

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Hi, 

is not working

I sign out and login again

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Adobe Community Professional ,
Oct 23, 2019 Oct 23, 2019

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What version of LR are you using and what is the exact message you are seeing. A screenshot of the message would help. I suggest using the Creative Cloud app to uninstall LR and then reinstall LR.

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Community Beginner ,
Oct 23, 2019 Oct 23, 2019

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Hi:

I uninstall and install the lightroom again, the error is again in my screenerror-lightroom.png 

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Adobe Community Professional ,
Oct 23, 2019 Oct 23, 2019

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Are you sure your Internet conncetion is working? You can try the solution here if it is working: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

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Community Beginner ,
Oct 23, 2019 Oct 23, 2019

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I have only issues with the lightroom. The photoshop is working well

I already did all the changes of the article in the link

 

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Adobe Community Professional ,
Oct 23, 2019 Oct 23, 2019

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It's possible you may have a virus on your system that's causing this issue. Try downloading and running MalwareBytes.

https://www.malwarebytes.com/mwb-download/

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Community Beginner ,
Oct 23, 2019 Oct 23, 2019

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The same issue, no virus found

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Adobe Community Professional ,
Oct 23, 2019 Oct 23, 2019

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Please check to see if you can access the Adobe servers by following checks 1 through 4 at the below link under 'How to fix connection errors.'

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Community Beginner ,
Oct 23, 2019 Oct 23, 2019

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Hi, 

https://lm.licenses.adobe.com/vact/ping  

I received

pong

in the https://activate.adobe.com/test

I received 

{"reason":"HTTP 404 Not Found Request id: 9ac22b6f-7b73-4ab0-8b72-6bf58d42a661.","message":"Application error"}

 

I Reset your hosts file

I run  Limited Access Repair tool for Windows 

the results: 0 file fixed

host file is fine, have not adobe entries

I can access (HTTPS) sites

 

certificate is enabled for server authentication.

 

 

 

 

 

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LEGEND ,
Oct 23, 2019 Oct 23, 2019

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Bring up Adobe.com

 

Sign in

 

Select Manage your account. Inspect your profile, account ID, e-mail, etc

 

And look at your Plans. Paid? Credit card correct?

 

See: https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html  (activation issues)

 

 

 

 

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Community Beginner ,
Oct 23, 2019 Oct 23, 2019

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Al this was checked. 

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Adobe Community Professional ,
Oct 23, 2019 Oct 23, 2019

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I suggest contacting Adobe Support using the Chat Bot in the lower right-hand corner at the below link. You can use the 'Call Us' option in th popup if chat is unavailable.

 

https://www.adobe.com/about-adobe/contact.html

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Community Beginner ,
Oct 24, 2019 Oct 24, 2019

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Hi all:

Thanks for your time

I contacted the adobe support, and they saw that my connection settings were changed ( I don't know how), the solution in my case:

 

Type inetcpl.cpl

in the connection tab

         click in the LAN settings option

                Uncheck use a proxy server ....

                Check automatically detect settings

 

 

 

 

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Adobe Community Professional ,
Oct 24, 2019 Oct 24, 2019

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Glad to hear they were able to resolve your issue.

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New Here ,
Mar 01, 2020 Mar 01, 2020

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Hey could you please explain a bit better I am having the same issue and I can't manage to fix the problem.i have been talking with adobe for the past 3 hours. I don't know why Dell doesn't let me do remote access either but anyways could you explain yourself a bit better or give me more steps on how to fix it? Thank you 

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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1) In the lower left-hand corner of your screen click on the magnifying glass and enter:

inetcpl.cpl

Proxy Server1.jpg

 

2) Next click on the 'Connection' tab and then on the 'LAN settings' tab.

3) Check the settings as shown below in the Local Area Network (LAN) settings window.

4) Click OK.

5) Open the Creative Cloud app click on your account icon circle in the upper right-hand corner and sign out. Click 'Continue.'

6) Click on the account icon circle again in the upper right-hand corner and sign in using your account name and password.

 

Proxy Server.jpg

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Explorer ,
Oct 27, 2020 Oct 27, 2020

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Using Adobe Acrobat DC on Windows 10 after daylight saving / clock/time change:

- Open a command prompt (admin)

- Run: w32tm /tz

- I had 'Unknown' as the time zone

- To find your time zone description, run: tzutil /l

- As I am in UK, to correct run: tzutil /s “GMT Standard Time”

- To check it has changed to correct time zone, run: w32tm /tz 

- It should display the correct time zone information

- I had to uninstall Acrobat and re-install for it to activate successfully

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New Here ,
Apr 07, 2021 Apr 07, 2021

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I'm having this same problem. I'm on Windows 10 desktop, have tried restarting the computer, reinstalling the app, signing in and out of Adobe Creative Cloud, sync my clock and I am connected to the internet. This is also only happening in Lightroom. Please help asap!

This is the message I'm getting: (the video)

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LEGEND ,
Apr 07, 2021 Apr 07, 2021

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To: EmmaMcHardy28

As you are showing  Lightroom, not Lightroom Classic, you should  ask your  question in the correct community:

Lightroom ecosystem (Cloud based)

 

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Community Beginner ,
Jul 23, 2021 Jul 23, 2021

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I have suddenly found I am getting the same message on LRC and PS.  I am running windows 7 (still waiting on my new computer) and none of the previous solutions appear to work for me.  The Windows 10 solution is gobblededook and the Adobe solution https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html where I deselect the internet time server made no difference.  And I am unable to contact ADOBE by any means.  Help is genuinely required please.

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LEGEND ,
Jul 23, 2021 Jul 23, 2021

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LATEST

To: brianh

 

Please post your own, separate discussion (Post to Community). That will work better.

 

Why?

 

  • Many members will ignore "me to" reply's.
  • This post has been tagged as solved, many members looking to help, sort on unsolved. Hence, they do not see your request.
  • Most members that have replied to the original post may see it pop up in their  Notification Feed, thereby seeing old solved postings with new reply's, but not all choose to use that. That is the only reason I noticed your reply. 
  • Also, as your OS is different, the solution may be very different.

 

When you post your issue, include OS version (Window 7, version/build ?), Complete Lightroom program name (Lightroom Classic, or is it Lightroom, very different), Lightroom Classic version (actual number, words lime latest will be ignored)

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