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This error appears ONLY when I try to open lightroom, I can use photoshop without any issue.
I'm connected to the internet, my clock is ok.
\Please help! I need to use this app urgently , the error began a week ago
Hi all:
Thanks for your time
I contacted the adobe support, and they saw that my connection settings were changed ( I don't know how), the solution in my case:
Type inetcpl.cpl
in the connection tab
click in the LAN settings option
Uncheck use a proxy server ....
Check automatically detect settings
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Try closing all Adobe apps, Sign Out in the Creative Cloud app, and then Sign In.
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Hi,
is not working
I sign out and login again
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What version of LR are you using and what is the exact message you are seeing. A screenshot of the message would help. I suggest using the Creative Cloud app to uninstall LR and then reinstall LR.
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Hi:
I uninstall and install the lightroom again, the error is again in my screen
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Are you sure your Internet conncetion is working? You can try the solution here if it is working: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html
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I have only issues with the lightroom. The photoshop is working well
I already did all the changes of the article in the link
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It's possible you may have a virus on your system that's causing this issue. Try downloading and running MalwareBytes.
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The same issue, no virus found
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Please check to see if you can access the Adobe servers by following checks 1 through 4 at the below link under 'How to fix connection errors.'
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Hi,
https://lm.licenses.adobe.com/vact/ping
I received
pong
in the https://activate.adobe.com/test
I received
{"reason":"HTTP 404 Not Found Request id: 9ac22b6f-7b73-4ab0-8b72-6bf58d42a661.","message":"Application error"}
I Reset your hosts file
I run Limited Access Repair tool for Windows
the results: 0 file fixed
host file is fine, have not adobe entries
I can access (HTTPS) sites
certificate is enabled for server authentication.
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Bring up Adobe.com
Sign in
Select Manage your account. Inspect your profile, account ID, e-mail, etc
And look at your Plans. Paid? Credit card correct?
See: https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html (activation issues)
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Al this was checked.
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I suggest contacting Adobe Support using the Chat Bot in the lower right-hand corner at the below link. You can use the 'Call Us' option in th popup if chat is unavailable.
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Hi all:
Thanks for your time
I contacted the adobe support, and they saw that my connection settings were changed ( I don't know how), the solution in my case:
Type inetcpl.cpl
in the connection tab
click in the LAN settings option
Uncheck use a proxy server ....
Check automatically detect settings
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Glad to hear they were able to resolve your issue.
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Hey could you please explain a bit better I am having the same issue and I can't manage to fix the problem.i have been talking with adobe for the past 3 hours. I don't know why Dell doesn't let me do remote access either but anyways could you explain yourself a bit better or give me more steps on how to fix it? Thank you
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1) In the lower left-hand corner of your screen click on the magnifying glass and enter:
inetcpl.cpl
2) Next click on the 'Connection' tab and then on the 'LAN settings' tab.
3) Check the settings as shown below in the Local Area Network (LAN) settings window.
4) Click OK.
5) Open the Creative Cloud app click on your account icon circle in the upper right-hand corner and sign out. Click 'Continue.'
6) Click on the account icon circle again in the upper right-hand corner and sign in using your account name and password.
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Using Adobe Acrobat DC on Windows 10 after daylight saving / clock/time change:
- Open a command prompt (admin)
- Run: w32tm /tz
- I had 'Unknown' as the time zone
- To find your time zone description, run: tzutil /l
- As I am in UK, to correct run: tzutil /s “GMT Standard Time”
- To check it has changed to correct time zone, run: w32tm /tz
- It should display the correct time zone information
- I had to uninstall Acrobat and re-install for it to activate successfully
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I'm having this same problem. I'm on Windows 10 desktop, have tried restarting the computer, reinstalling the app, signing in and out of Adobe Creative Cloud, sync my clock and I am connected to the internet. This is also only happening in Lightroom. Please help asap!
This is the message I'm getting: (the video)
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To: EmmaMcHardy28
As you are showing Lightroom, not Lightroom Classic, you should ask your question in the correct community:
Lightroom ecosystem (Cloud based)
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I have suddenly found I am getting the same message on LRC and PS. I am running windows 7 (still waiting on my new computer) and none of the previous solutions appear to work for me. The Windows 10 solution is gobblededook and the Adobe solution https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html where I deselect the internet time server made no difference. And I am unable to contact ADOBE by any means. Help is genuinely required please.
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To: brianh
Please post your own, separate discussion (Post to Community). That will work better.
Why?
When you post your issue, include OS version (Window 7, version/build ?), Complete Lightroom program name (Lightroom Classic, or is it Lightroom, very different), Lightroom Classic version (actual number, words lime latest will be ignored)