Cannot download images edited on mobile to LRC.

[judy958]

I cannot download and pictures that i have edited using lightroom mobile to LRC.

I have 11 sitting there syncing but nothing happens.  there are no errors that I can find and edits sync fine as well as collections.

I have no idea how to resolve this.  please help!!

lrc 14.3.1

Mac 15.5

[Aleke]

Hi @judy958!

Have you had a chance to log in to Lightroom Web to check if there are any sync errors showing up there? That’s often a helpful first step. Here’s a guide that walks you through how to do it: https://adobe.ly/4kG5g8N

Let me know how it goes — happy to help further if needed!
Thanks so much!
Alek

[judy958]

@alek yes I checked the web version and no errors show there. I have found 10 of the photos have finally downloaded. Still waiting on one and still waiting on the edits that were made on my mobile device. Everything shows up on mobile, desktop and web. Only classic has trouble. My internet connection is fine and any changes I make in classic or on smart previews in the web are synced with no issue. 

[judy958]

@aleke yes I checked the web version and no errors show there. I have found 10 of the photos have finally downloaded. Still waiting on one and still waiting on the edits that were made on my mobile device. Everything shows up on mobile, desktop and web. Only classic has trouble. My internet connection is fine and any changes I make in classic or on smart previews in the web are synced with no issue. 

[Aleke]

Hi @judy958!

When you have a moment, could you try going to File > Optimize Catalog in Lightroom Classic and see if that helps with the issue?

If that doesn’t do the trick, try selecting all the images that still aren’t showing the edits, right-click on them, then go to Develop Settings > Reset. You can also try Develop Settings > Update to Current Process Version.

Let me know if that helps get your edits to show up!

Thanks so much,
Alek