Cannot find files in LR Classic after installed macOS Monterey

New Here ,
Apr 26, 2022 Apr 26, 2022

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I have installed macOS Monterey and when I go to Ligtroom-Classic it cannot find the files. HELP, what can I do?
 

 

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Adobe Employee , Apr 26, 2022 Apr 26, 2022
Hi there, Thanks for reaching out. We are sorry for the trouble. We are here to help. Could you please confirm the version of Lightroom Classic from Help > About Lightroom Classic? Where are the images stored, and where is the catalog stored on an internal drive or an external drive? Have you tried any troubleshooting steps? When you launch Lightroom or Adobe apps on macOS Catalina and above, you are prompter to allow permissions by the macOS. You can ensure Lightroom has the permissions nee...

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi there,

 

Thanks for reaching out. We are sorry for the trouble. We are here to help.

Could you please confirm the version of Lightroom Classic from Help > About Lightroom Classic? Where are the images stored, and where is the catalog stored on an internal drive or an external drive? Have you tried any troubleshooting steps?

 

When you launch Lightroom or Adobe apps on macOS Catalina and above, you are prompter to allow permissions by the macOS.

You can ensure Lightroom has the permissions needed on the Mac by following the steps suggested below and here with a video (https://bityl.co/BsB1) or follow the steps below:

  1.  Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.  
  2. Then select Accessibility from the list to the left & check if Lightroom is added to the list with a checkmark in front of it.  
  3. If Lightroom is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.  
  4. Also, grant permissions to Lightroom under Full disk access found in the same list as Accessibility.
    SameerK_0-1650977725009.png
  5. Once done, lock the padlock to save the changes.
  6. Search for Disk Utility from Finder's spotlight search or magnifying glass.
  7. Run 'First Aid' diagnostic on the external drive. Check this to learn more: https://support.apple.com/en-us/HT210898
  8. Restart the computer.

 

Let us know if this helps,

Thanks!

Sameer K

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Hi Sameer,

IT WORKED!!
I went to the system-preferences and did what you described.
Easy!
THNKX for your help.

Met vriendelijke groet,
Aatjan

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