Cannot get Lightroom CC or Lightroom Classic CC to run on Windows 10 without spinning blue wheel

[clarekmatch]

Hi,

I am absolutely desperate for help and close to throwing in the towel with Lightroom - but what are the alternatives? Before I do this can anyone please assist.

I have made the potentially fatal decision to migrate from MAC to PC and bought a new Dell laptop 1 week ago. Since then, I have failed miserably to get either Lightroom CC or Lightroom Classic CC to do anything that doesn't result in a spinning blue wheel and a hung application. I am at my wits end having said I would sort out my photo mess before returning to work next week.

I have uninstalled, reinstalled, rebooted...….and still I cannot get anything other than the spinning blue wheel. I did get 8 - yes 8 - photos imported from my camera, but now even selecting source results in the inevitable spinning wheel.

My laptop has a NVIDIA graphics card, and 8 GB RAM - are either of these likely to be the issue?

Thank you to anyone who can assist.

Moderator: Moved from Adobe Creative Cloud​ to Lightroom Classic CC — The desktop-focused app​

[AxelMatt · Accepted solution]

First of all I would try to disable the GPU support in LR Classic.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

Adobe Lightroom GPU Troubleshooting and FAQ

Please check in the Device Manager from Windows how much graphic cards are active. If there's shown a Intel HD Graphic card please disable this card. Either go to the BIOS setup and disable the onboard graphic card or disable the card in the device manager..

Disable Integrated Onboard Gaphics Card - YouTube

how to disable integrated onboard graphic card GPU - YouTube

If this doesn't help I would suggest a clean reinstallation of all Adobe software with the following steps:

• uninstall cc apps (including preferences) -> https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• uninstall the cc desktop app -> https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• clean your computer of cc files with the Adobe Cleaner Tool -> http://www.adobe.com/support/contact/cscleanertool.html
• restart your computer (don't skip this!!)
• reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
• if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 in the linked document)
  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
• use the desktop app to install your appropriate cc programs/trials

[hr. bruel]

My problem is not with Windows 

I am vorking on a Mac OS 13" and with lightroom 5. 
Is it possible to by a lightroom who would work with my opgrade to Ventura 13,4 ??

[Rikk Flohr: Photography]

You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction. 

In the unlikely event the issue is the same, we will merge you back into the appropriate location. 

Thank you!