Cannot process some kind of .heic images

New Here ,
Jun 13, 2022 Jun 13, 2022

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Lightroom Classic 11.3.1 cannot process some kind of .heic images post-produced on my iPhone.

 

I cannot attach heic files in this post, so you can find here one that is not recognized by LR.

https://www.dropbox.com/s/38jau341m9hdo12/MrGlimpser%2020220610%20201926.heic?dl=0

 

Thanks.

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Cross-app workflows , macOS

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Guide ,
Jun 13, 2022 Jun 13, 2022

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which iPhone? and post-produced how?

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New Here ,
Jun 14, 2022 Jun 14, 2022

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iPhone 12 Pro Max

iOs 16.5

 

Edited with Infltr (https://apps.apple.com/it/app/infltr-filtri-infiniti/id935623257)

Happens when I use the "Ray of light" filter.

Thanks

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LEGEND ,
Jun 13, 2022 Jun 13, 2022

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My LR 11.3.1 / Mac OS 12.4 imports the photo but shows "Lightroom has encountered problems reading this photo"P

 

johnrellis_0-1655172241123.png

 

My LR 5.3 (cloud) imports the photo and shows a preview but says, "The file appears to be unsupported or damaged":

 

johnrellis_1-1655172381439.png

 

The file opens without error in:

 

Photoshop 23.3.2 

Premiere Pro 22.2.0

Preview

Irfanview (Windows)

Photos (Windows 10)

 

 

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LEGEND ,
Jun 13, 2022 Jun 13, 2022

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@Rikk Flohr: Photography, please move into Bugs.

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Let's check out today's releases and see if the problem is still there. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jun 14, 2022 Jun 14, 2022

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The file opens correctly in my LR 11.4 / Mac OS 12.4.

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