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Cannot see latest update to LR Classic. I currently have 11.3.1

Explorer ,
Jun 18, 2022 Jun 18, 2022

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My CC desktop says all apps are up to date but I know this is wrong as currently I am on LR 11.3.1 and do not have the June update.  I've tried logging out and in again but still no success. 

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correct answers 1 Correct answer

LEGEND , Jun 18, 2022 Jun 18, 2022

Uninstall the Creative Cloud application only. Then re-install it. In the minute and 32 seconds that it takes to do this, your Adobe apps will not run. They should be fine after you re-install the Creative Cloud application.

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LEGEND ,
Jun 18, 2022 Jun 18, 2022

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Try re-launching the Creative Cloud App. In Windows, that Alt-Ctrl-R

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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Hi, when I try that I get a NVidia Performance Overlay which shows the CPU settings. Is there another way?

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LEGEND ,
Jun 18, 2022 Jun 18, 2022

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Is there another way?

 

In the Adobe Creative Cloud application, Sign out, then sign back in.

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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I did thjat and still showing 11.3.1 and no updates available but thank you

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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Is there anything else I can try?  I tried downloading the installer but that just says I am up to date. Do you know if it will work if I uninstall LR and reinstall it?  or will I just get the current version again?

 

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LEGEND ,
Jun 18, 2022 Jun 18, 2022

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quote

Is there anything else I can try?  I tried downloading the installer but that just says I am up to date. Do you know if it will work if I uninstall LR and reinstall it?  or will I just get the current version again?

 


By @andys16903412

 

Just to confirm: You signed out of the Adobe Creative Cloud application, and then entered you password to sign back in? (I'm not talking about signing out of Lightroom Classic here...)

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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Yes, I signed out of the Creative cloud desktop.  Still saying no updates available. Thank you

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LEGEND ,
Jun 18, 2022 Jun 18, 2022

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Uninstall the Creative Cloud application.

 

Install a new copy from https://creativecloud.adobe.com/apps/download/creative-cloud

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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Thank you. Do I unistall the current before running this?  I ask as when I try to uninstall CC desktop it says I can't as I have apps that need it.  Should I unistall them all and run this afterwards?

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LEGEND ,
Jun 18, 2022 Jun 18, 2022

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Uninstall the Creative Cloud application only. Then re-install it. In the minute and 32 seconds that it takes to do this, your Adobe apps will not run. They should be fine after you re-install the Creative Cloud application.

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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When I try to uninstall the CC desktop app it says "Creative Cloud Desktop Uninstaller, Couldn't uninstall Creative Cloud for Desktop. You still have Creative Cloud Applications installed on your Computer that require it.  Close"

 

I am trying to uninstall using the windows app option.  Is there anything else I can do?  I do appreciate your help.

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LEGEND ,
Jun 18, 2022 Jun 18, 2022

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Do you get an option to Repair the application? Try that.

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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Thank you. I have tried repait but I've just found an Adobe CC Desktop unistaller, so will try that. Thank you

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LEGEND ,
Jun 18, 2022 Jun 18, 2022

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Also, what is the version number of your Adobe Creative Cloud application? Go to Help->About Creative Cloud, mine says version 5.7.1.1

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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Thank you so much. Reinstalling the CC desktop now shows three updates...PS, LR and raw.  Very muich appreciate your help, thank you

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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LATEST

Mine is now the same number as yours

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Explorer ,
Jun 18, 2022 Jun 18, 2022

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Could I unistall LR and reinstall. sledgehammer and nut spring to mind but would this work?

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