Cannot turn on gpu acceleration. Option is greyed out.

[Blue224210386tk9]

What the title says. I've been trying to figure this out, been chatting with customer service for 4 hours now, we have tried everything. Drivers, clean install, win10, adobe cleaner tool, etc.

Any tips suggestions please?

Do you think is it safe to let them have remote acces to my computer to try and fix it from their end?

[dj_paige]

Any tips suggestions please?

Please provide the following basic information:

[Blue224210386tk9]

Adobe lightroom classic 10.4 (same issue with any 10.3 and later versions)

Windows 10 (latest update)

"Graphics acceleration is disabled due to an error"

Just opened lightroom, saw it was bit slow, went to check gpu acc. then saw the issue

[dj_paige]

Make sure you have the latest driver for the GPU. Or if you already have the latest driver, try rolling back to an earlier version of the driver.

Update to LrC 11.1.

Try resetting preferences. https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

[Blue224210386tk9]

sadly, none of this worked

[dj_paige]

This is an old thread, but the solution was marked as correct: https://community.adobe.com/t5/lightroom-classic-discussions/lrcc-not-supporting-graphics-card-pscc-...

[Ian Lyons]

Below are links to the GPU Troubleshooting Guide plus the FAQ. If you haven't already tried either, then best do so.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#Troubleshoot

[Blue224210386tk9]

already did. all of it. nothing helped. also adobe tech support was trying to help for hours with no avail.

[Geoff the kiwi]

I understand your frustration but please only post in one place/thread to avoid further frustration.

As a courtesy to others I have locked the other two year old thread you posted in as well.

Hope you get it sorted out 👍🏿👍🏿

[Blue224210386tk9]

definitely! Sorry and thank you!

[Blue224210386tk9 · Accepted solution]

found the solution 

[dj_paige]

Fantastic! Thanks for letting us know!

[PaulAntounPhoto]

Hi, i have this problem and its all "true" in camraw gpu🥹😅

[SeanMcCormack]

Backup the file, then try deleting, which will force Lightroom to regenerate it.. Also post your System Info as it may be related to GPU itself.